# The Lighthouse Selsey

*Operated by Dignity Group Limited.*

The Lighthouse Selsey is a CQC-regulated home-care agency in Selsey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2023

## Practical info

- Postcode: PO20 0LF
- Registered manager: Rowe, Julie
- Local authority: West Sussex
- Region: South East
- City: Selsey
- Last CQC check: 19/May/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-19
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2023-05-19
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-05-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-19

### Other

- Finding
  - Evidence: Relatives consistently positive; staff feel respected, supported and valued
  - Published: 2023-05-19
- Finding
  - Evidence: Infection prevention and control measures fully assured across all domains
  - Published: 2023-05-19
- Finding
  - Evidence: Strong multi-agency working with health professionals, SALT, OTs and dementia services
  - Published: 2023-05-19
- Finding
  - Evidence: Visible, approachable registered manager who leads by example and fosters an open, person-centred culture
  - Published: 2023-05-19
- Finding
  - Evidence: Effective MCA and DoLS governance with capacity assessments well-documented and least-restrictive practices evidenced
  - Published: 2023-05-19
- Finding
  - Evidence: Robust safeguarding processes with staff confident to report concerns internally and externally
  - Published: 2023-05-19
- Finding
  - Evidence: Medicines managed safely with STOMP principles applied; competency checks and audits in place
  - Published: 2023-05-19
- Finding
  - Evidence: Staff know people well, understand individual communication needs, and support people using Makaton and pictorial prompts
  - Published: 2023-05-19
- Finding
  - Evidence: Active support approach promotes people's independence, participation in daily life and community inclusion, including voluntary employment
  - Published: 2023-05-19
- Finding
  - Evidence: Positive culture described by staff as 'a lovely family home', with people consulted via house meetings and satisfaction surveys
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive audit systems monitored by Operations Manager; incidents and complaints reviewed to drive improvement
  - Published: 2021-10-30
- Finding
  - Evidence: Religious and cultural needs recorded and supported in care plans
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to access employment, community facilities, social activities, and holidays abroad
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were individualised, person centred, and included pictorial diagrams to aid understanding
  - Published: 2021-10-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-19
- Finding
  - Using medicines safely
  - Published: 2023-05-19
- Finding
  - Staffing and recruitment
  - Published: 2023-05-19
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-19

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-05-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-206556915

HomeCare Compass is an independent guide and is not affiliated with the CQC.