# Broadway House

*Operated by Norwood.*

Broadway House is a CQC-regulated home-care agency in Stanmore.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2023

## Practical info

- Postcode: HA7 4HB
- Registered manager: Main, Joanne
- Local authority: Harrow
- Region: London
- City: Stanmore
- Last CQC check: 06/Jul/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2023-07-06
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-06

### Other

- Finding
  - Evidence: People supported to access healthcare services and maintain community links, including regular social events.
  - Published: 2023-07-06
- Finding
  - Evidence: Quality assurance systems included monthly locality manager audits and comprehensive head office reviews.
  - Published: 2023-07-06
- Finding
  - Evidence: Strong person-centred culture with visible, approachable leadership and open communication across the organisation.
  - Published: 2023-07-06
- Finding
  - Evidence: Staff received comprehensive training including specialist learning disability, autism and positive behaviour support training.
  - Published: 2023-07-06
- Finding
  - Evidence: Care plans were personalised, reflecting individual needs, cultural and religious preferences, daily routines and goals.
  - Published: 2023-07-06
- Finding
  - Evidence: Sufficient staffing levels maintained with bank staff reserves, avoiding use of agency staff to ensure continuity.
  - Published: 2023-07-06
- Finding
  - Evidence: Medicines were safely administered, stored and recorded with no unexplained gaps in MARs; STOMP principles implemented.
  - Published: 2023-07-06
- Finding
  - Evidence: People were protected from abuse and harm with robust safeguarding training and systems in place.
  - Published: 2023-07-06
- **care_planning** _(minor)_
  - Evidence: there was a lack of information about people's individual preferences and a lack of information about how the water temperature was to be checked to ensure consistency.
  - Published: 2023-07-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-06
- Finding
  - Staffing and recruitment
  - Published: 2023-07-06
- Finding
  - Using medicines safely
  - Published: 2023-07-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-06
- Finding
  - Continuous learning and improving care
  - Published: 2023-07-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2064853382

HomeCare Compass is an independent guide and is not affiliated with the CQC.