# Carroll's

*Operated by Mrs Carole Ann Williams.*

Carroll's is a CQC-regulated home-care agency in Minehead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/03/2022

## Practical info

- Postcode: TA24 5PY
- Local authority: Somerset
- Region: South West
- City: Minehead
- Last CQC check: 12/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-29
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-29

### Other

- Finding
  - Evidence: Regular opportunities for people to feedback through surveys, care reviews and phone calls
  - Published: 2022-03-29
- Finding
  - Evidence: Strong staff support, training and induction with staff feeling valued and 100% supported
  - Published: 2022-03-29
- Finding
  - Evidence: Good governance with effective oversight, audits and spot check visits by senior staff
  - Published: 2022-03-29
- Finding
  - Evidence: Safe recruitment processes and sufficient staffing levels with regular, familiar carers
  - Published: 2022-03-29
- Finding
  - Evidence: Effective partnership working with GPs, district nurses and other healthcare professionals
  - Published: 2022-03-29
- Finding
  - Evidence: Robust infection prevention and control with consistent PPE use throughout the COVID-19 pandemic
  - Published: 2022-03-29
- Finding
  - Evidence: Safe medicines management with competency checks during quality spot visits
  - Published: 2022-03-29
- Finding
  - Evidence: Reliable service with staff arriving on time, staying full duration and no missed visits
  - Published: 2022-03-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-03-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-03-29
- Finding
  - Using medicines safely
  - Published: 2022-03-29
- Finding
  - Staffing and recruitment
  - Published: 2022-03-29
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-03-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-29
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2022-03-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2063214591

HomeCare Compass is an independent guide and is not affiliated with the CQC.