# Salus Care Ltd

Salus Care Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/12/2023

## Practical info

- Postcode: W3 6NA
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 23/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
  - Published: 2023-12-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-23

### Other

- Finding
  - Evidence: Provider translated service information into people's first languages to ensure accessible safeguarding and complaints information.
  - Published: 2023-12-23
- Finding
  - Evidence: Positive staff culture with regular supervisions, learning workshops, staff meetings and monthly recognition awards.
  - Published: 2023-12-23
- Finding
  - Evidence: Strong governance including unannounced spot checks, audits of care plans, medicines records and call monitoring systems.
  - Published: 2023-12-23
- Finding
  - Evidence: Complaints processes were responsive; people and relatives were confident issues would be acted upon.
  - Published: 2023-12-23
- Finding
  - Evidence: Service worked proactively with GPs, pharmacists, nurses and social workers to provide joined-up, timely care.
  - Published: 2023-12-23
- Finding
  - Evidence: Thorough pre-service assessments informed personalised care plans covering protected characteristics, communication needs and healthcare.
  - Published: 2023-12-23
- Finding
  - Evidence: Effective incident and accident logging with trend analysis to identify improvement lessons.
  - Published: 2023-12-23
- Finding
  - Evidence: Medicines support plans were clear and detailed; senior staff conducted regular competency checks and audited records.
  - Published: 2023-12-23

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-23
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-23
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-23
- Finding
  - Using medicines safely
  - Published: 2023-12-23
- Finding
  - Staffing and recruitment
  - Published: 2023-12-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-23
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-12-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-23
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-12-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2056157810

HomeCare Compass is an independent guide and is not affiliated with the CQC.