# Peoples Care Limited

Peoples Care Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 09/11/2023

## Practical info

- Postcode: E1 2BJ
- Registered manager: Muhaimin, Suza
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 09/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-01

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-12-01
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2023-12-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-01

### Other

- Finding
  - Evidence: Staff felt valued and supported; all 26 care worker respondents were positive about the management team.
  - Published: 2023-12-01
- Finding
  - Evidence: Health and social care professionals gave positive feedback about the provider's responsiveness in times of crisis.
  - Published: 2023-12-01
- Finding
  - Evidence: End of life care staff received specific training including guidance on difficult conversations and managing their own wellbeing.
  - Published: 2023-12-01
- Finding
  - Evidence: Staff completed IPC training and had access to sufficient PPE supplies; spot checks confirmed best practice.
  - Published: 2023-12-01
- Finding
  - Evidence: Flexible care scheduling had a positive impact on people's quality of life and independence.
  - Published: 2023-12-01
- Finding
  - Evidence: Staff completed safeguarding training as part of induction and were confident concerns would be dealt with appropriately.
  - Published: 2023-12-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-01
- Finding
  - End of life care and support
  - Published: 2023-12-01
- Finding
  - Supporting people to maintain relationships and take part in activities
  - Published: 2023-12-01
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-12-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-01
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-01
- Finding
  - Using medicines safely
  - Published: 2023-12-01
- Finding
  - Staffing and recruitment
  - Published: 2023-12-01

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-01
- Finding
  - Working in partnership with others
  - Published: 2023-12-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-01
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-12-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2054959166

HomeCare Compass is an independent guide and is not affiliated with the CQC.