# Bluebird Care Harrow and Brent

*Operated by MJ CareCentre Limited.*

Bluebird Care Harrow and Brent is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/01/2025

## Practical info

- Postcode: HA3 0AN
- Local authority: Brent
- Region: London
- City: Harrow
- Last CQC check: 20/Jan/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-15
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-15
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-12-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-15

### Other

- Finding
  - Evidence: The service worked in partnership with GPs, district nurses, pharmacists and occupational therapists.
  - Published: 2022-12-15
- Finding
  - Evidence: Consent was obtained before care tasks and MCA principles were followed, including LPA documentation.
  - Published: 2022-12-15
- Finding
  - Evidence: Infection control arrangements were in place with sufficient PPE available to staff.
  - Published: 2022-12-15
- Finding
  - Evidence: People were treated with dignity, respect and kindness, with strong feedback from relatives and service users.
  - Published: 2022-12-15
- Finding
  - Evidence: People received person-centred care and were matched with care workers based on language, religion and culture.
  - Published: 2022-12-15
- Finding
  - Evidence: Staff recruitment was safe, with employment history, references, and DBS checks completed before commencement.
  - Published: 2022-12-15
- Finding
  - Evidence: Medicines administration records were completed appropriately and regularly audited, with staff receiving medicines training.
  - Published: 2022-12-15
- Finding
  - Evidence: People were protected from the risk of harm and abuse with effective safeguarding policies and staff awareness of reporting responsibilities.
  - Published: 2022-12-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-15
- Finding
  - Staffing and recruitment
  - Published: 2022-12-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-15
- Finding
  - Using medicines safely
  - Published: 2022-12-15
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-15
- Finding
  - Promoting a positive culture; engaging and involving people using the service
  - Published: 2022-12-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-15
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2052781823

HomeCare Compass is an independent guide and is not affiliated with the CQC.