# Inspiratus Senior Care Limited

Inspiratus Senior Care Limited is a CQC-regulated home-care agency in Swindon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 25/05/2019

## Practical info

- Postcode: SN6 8TZ
- Registered manager: Shurey, Valerie
- Local authority: Oxfordshire
- Region: South East
- City: Swindon
- Last CQC check: 25/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred support
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition, hydration and health support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Service actively networked with NHS and local authority on dementia care strategy.
  - Published: 2021-10-30
- Finding
  - Evidence: Open door management culture with accessible, approachable registered manager.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong quality assurance systems including quarterly QA visits, 6-monthly reviews, and anonymous annual surveys.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints handled appropriately with people confident concerns would be acted upon.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, appraisals, and mandatory training including MCA, safeguarding, and dementia awareness.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective risk assessments in place covering falls, malnutrition, and moving and handling.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred, detailed care plans developed with involvement of people and their families, including life history and personal preferences.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff went above and beyond, including learning foreign languages, sourcing specialist equipment, and visiting people in hospital in their own time.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staff deployed with consistent care workers assigned to the same people, promoting continuity and relationship-building.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and trusted staff; relatives confirmed no concerns about safety of loved ones.
  - Published: 2021-10-30
- **staff_competency** _(minor)_
  - Evidence: Although staff received supervisions and had competency assessments recorded during their induction, there was no record available to confirm the assessment of competency in certain areas had been completed as part of their regular supervisions.
  - Published: 2021-10-30
- **consent_capacity** _(minor)_
  - Evidence: Some consent forms had been signed by a next of kin or relative. In some cases, there was a record that the person had a legal right to do this on a person's behalf but this was not consistent in all care files.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: All MAR had been handwritten... the MAR should be signed by a Home Instead Senior Care employee to confirm the handwritten details matched those printed on the blister pack or label on packaging. However, this was not always done.
  - Published: 2021-10-30
- **medication_management** _(moderate)_
  - Evidence: PRN medicines were not always managed effectively. There was not always an indication given on the MAR to state what the maximum daily dose of this medicine should be.
  - Published: 2021-10-30
- **medication_management** _(critical)_
  - Evidence: MAR were not always consistently completed and where instructions on how to administer medicines had been available it was not always clear these had been followed.
  - Published: 2021-10-30
- **medication_management** _(critical)_
  - Evidence: Medicines Administration Records (MAR) did not always provide sufficient information to enable the safe administration of medicines and documentation of medicines administered was not consistently completed.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Personalised care planning
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding and protection from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Leadership and management culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2046465356

HomeCare Compass is an independent guide and is not affiliated with the CQC.