# Generations Care Ltd

Generations Care Ltd is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/02/2025

## Practical info

- Postcode: CV6 5NX
- Registered manager: Rivete, Victor
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 19/Feb/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: There were enough staff to provide planned care calls and people were happy with call times and punctuality.
  - Published: 2022-12-30
- Finding
  - Evidence: Staff knew how to communicate effectively, including with people whose first language is not English.
  - Published: 2022-12-30
- Finding
  - Evidence: The provider introduced regular courtesy calls to people and relatives to gather feedback.
  - Published: 2022-12-30
- Finding
  - Evidence: Staff received safeguarding training and understood their responsibilities to report concerns.
  - Published: 2022-12-30
- Finding
  - Evidence: Staff were recruited safely with references and DBS checks completed.
  - Published: 2022-12-30
- Finding
  - Evidence: People received personalised care with choices and preferences respected, including gender preference for carers.
  - Published: 2022-12-30
- Finding
  - Evidence: Complaints were managed in line with provider policy with improved responsiveness since the last inspection.
  - Published: 2022-12-30
- Finding
  - Evidence: People received their medicine as prescribed and staff completed training and competency assessments to administer medicines safely.
  - Published: 2022-12-30
- **care_planning** _(moderate)_
  - Evidence: Risk assessments were not being reviewed regularly. A medication risk assessment had not been reviewed for over 25 months.
  - Published: 2022-12-30
- **incident_learning** _(moderate)_
  - Evidence: The management team had completed audits and looked at incidents, however there was no evidence that learning, or themes were taken from this to improve the quality of care provided.
  - Published: 2022-12-30
- **medication_management** _(moderate)_
  - Evidence: Some care records did not clearly record when non-prescribed topical creams had been applied or contained guidance for staff to ensure they knew when and how often to apply the creams.
  - Published: 2022-12-30
- **care_planning** _(critical)_
  - Evidence: Checks of care records had failed to identify staff were not always measuring and recording urine output as instructed within people's catheter risk assessments.
  - Published: 2022-12-30
- **record_keeping** _(critical)_
  - Evidence: A person's allergy was still not documented on their medication risk assessment despite this being raised at our last inspection.
  - Published: 2022-12-30
- **governance** _(critical)_
  - Evidence: The provider remained in breach of regulation 17. The provider had failed to fully meet the warning notice we issued at the last inspection.
  - Published: 2022-12-30

### responsive

- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-27
- Finding
  - End of life care and support
  - Published: 2022-08-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-27

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-12-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-30
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely; Preventing and controlling infection
  - Published: 2022-12-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-27
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-27

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Promoting a positive culture
  - Published: 2022-12-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-12-30
- Finding
  - Working in partnership with others
  - Published: 2022-08-27
- Finding
  - Engaging and involving people using the service, the public and staff; Promoting a positive culture; Duty of candour
  - Published: 2022-08-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-08-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2044245516

HomeCare Compass is an independent guide and is not affiliated with the CQC.