# Serenity Always Health Care

*Operated by Serenity Always Ltd.*

Serenity Always Health Care is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/12/2022

## Practical info

- Postcode: WV1 4BL
- Registered manager: Quansah, Cynthia
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 14/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-14

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-12-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-14

### Other

- Finding
  - Evidence: Provider engaged an external consultant to drive and sustain improvements.
  - Published: 2022-12-14
- Finding
  - Evidence: Provider was open and honest, meeting duty of candour responsibilities.
  - Published: 2022-12-14
- Finding
  - Evidence: Infection prevention and control measures, including PPE use, were effective.
  - Published: 2022-12-14
- Finding
  - Evidence: Provider worked well with external health and social care professionals.
  - Published: 2022-12-14
- Finding
  - Evidence: Staff had access to regular supervisions and appraisals which they found helpful.
  - Published: 2022-12-14
- Finding
  - Evidence: End of life care plans were in place for people.
  - Published: 2022-12-14
- Finding
  - Evidence: Personalised care plans and risk assessments explored people's needs and preferences in detail.
  - Published: 2022-12-14
- Finding
  - Evidence: People were supported by kind and caring staff who respected their privacy, dignity and independence.
  - Published: 2022-12-14

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-14
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-12-14
- Finding
  - End of life care and support
  - Published: 2022-12-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-14
- Finding
  - Using medicines safely
  - Published: 2022-12-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-14
- Finding
  - Staffing and recruitment
  - Published: 2022-12-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2041386142

HomeCare Compass is an independent guide and is not affiliated with the CQC.