# Excellence Healthcare

*Operated by Mr Adekunle Abayomi Kalejaiye.*

Excellence Healthcare is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 03/03/2026

## Practical info

- Postcode: B11 2AA
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 03/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and confidentiality
  - Published: 2021-10-30
- Finding
  - Person-centred support and independence
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Healthcare access and referrals
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30
- Finding
  - Supervision and support
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Complaints procedure was in place and people felt confident raising concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: Open and transparent culture; provider co-operated fully with the inspection.
  - Published: 2021-10-30
- Finding
  - Evidence: Provider conducted regular satisfaction surveys with people, relatives, and healthcare professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Timely referrals to health and social care professionals were made when needs changed.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred and involved people and relatives in planning and review.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported by consistent, small teams of carers promoting continuity of care.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision with spot checks completed in people's homes.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received mandatory training including safeguarding, moving and handling, infection control, and the Care Certificate.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references were in place.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe with staff and reported no missed or late visits; staff arrived on time consistently.
  - Published: 2021-10-30

### responsive

- Finding
  - Diversity and individual needs
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessments
  - Published: 2021-10-30

### well_led

- Finding
  - Staff engagement and support
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Regulatory compliance and notifications
  - Published: 2021-10-30
- Finding
  - Quality assurance and auditing
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2041181060

HomeCare Compass is an independent guide and is not affiliated with the CQC.