# Invicta Care and Training Ltd

Invicta Care and Training Ltd is a CQC-regulated home-care agency in Uxbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/09/2024

## Practical info

- Postcode: UB10 0FD
- Registered manager: Noor, Nimo
- Local authority: Hillingdon
- Region: London
- City: Uxbridge
- Last CQC check: 20/Sep/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Choice and communication
  - Published: 2021-10-30
- Finding
  - Dignity and privacy
  - Published: 2021-10-30
- Finding
  - Kindness and relationships
  - Published: 2021-10-30

### effective

- Finding
  - Health and social care coordination
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Staff training and supervision
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: On-call system in place for out-of-hours management support
  - Published: 2022-11-18
- Finding
  - Evidence: Service worked in partnership with GPs, social workers and other health and social care professionals
  - Published: 2022-11-18
- Finding
  - Evidence: Provider increased quality checks and obtained regular feedback from people and relatives via surveys, meetings and telephone monitoring
  - Published: 2022-11-18
- Finding
  - Evidence: Registered manager liaised with local authority safeguarding and commissioning team and carried out thorough investigations
  - Published: 2022-11-18
- Finding
  - Evidence: Comprehensive induction, regular training including e-learning and classroom-based sessions, and regular supervisions for staff
  - Published: 2022-11-18
- Finding
  - Evidence: Medicine administration records completed correctly and regularly audited; staff competency assessed annually
  - Published: 2022-11-18
- Finding
  - Evidence: People and relatives felt safe and expressed high satisfaction with care workers' knowledge and skills
  - Published: 2022-11-18
- Finding
  - Evidence: Staff recruited safely with references and DBS checks completed prior to commencement
  - Published: 2022-11-18
- **governance** _(minor)_
  - Evidence: The provider had an electronic system in place to monitor staffing levels and timekeeping. However, this was not always effectively used to prevent staff lateness.
  - Published: 2022-11-18
- **missed_or_late_visits** _(moderate)_
  - Evidence: I don't seem to have any sort of set times the carers come when they want, and I have no power to sort this.
  - Published: 2022-11-18
- Finding
  - Evidence: Provider working with consultancy company and commissioning body to improve systems and documentation
  - Published: 2021-10-30
- Finding
  - Evidence: Care workers promoted people's dignity, privacy and individual choices
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Staffing and call attendance
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment
  - Published: 2021-10-30

### well_led

- Finding
  - Quality monitoring and improvement
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and audit
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2034839496

HomeCare Compass is an independent guide and is not affiliated with the CQC.