# Brooklands Homecare Ltd - Edenbridge

*Operated by Brooklands Homecare Ltd.*

Brooklands Homecare Ltd - Edenbridge is a CQC-regulated home-care agency in Edenbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/10/2019

## Practical info

- Postcode: TN8 5QR
- Registered manager: Medhurst, Joanne
- Local authority: Kent
- Region: South East
- City: Edenbridge
- Last CQC check: 22/Oct/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Confidentiality
  - Published: 2021-10-30
- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Working with external professionals
  - Published: 2021-10-30
- Finding
  - Staff training and supervision
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Assessment and care planning
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Good oversight of accidents and incidents with strategies reviewed regularly.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager kept up-to-date with legislation and engaged with Skills for Care and local authorities.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints procedure was in place and accessible; no complaints had been received since the service started.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective communication with people, relatives and external healthcare professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred, detailing backgrounds, preferences, cultural and religious needs.
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with dignity and respect, and their privacy was maintained.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received infection control training and had access to personal protective equipment.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels deployed to meet people's needs with flexible adjustment as required.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe with carers and staff demonstrated good knowledge of safeguarding policies and whistleblowing procedures.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed safely with no gaps or omissions in MAR records and staff adequately trained in medication administration.
  - Published: 2021-10-30
- **leadership** _(moderate)_
  - Evidence: The registered manager had processes in place to monitor the delivery of the service. However, this had not been effective in rectifying the shortfall we found in recruitment.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: We found no current record of car insurance they had expired in 2016...two out of the staff files we looked at had no MOT certificate and one had expired in 2015 and the other in 2016.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Recruitment practices
  - Published: 2021-10-30

### well_led

- Finding
  - Regulatory compliance and notifications
  - Published: 2021-10-30
- Finding
  - Leadership and management
  - Published: 2021-10-30
- Finding
  - Governance and audit systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2031930233

HomeCare Compass is an independent guide and is not affiliated with the CQC.