# Greenshoot Care Services Ltd

*Operated by Greenshoot Care Services Limited.*

Greenshoot Care Services Ltd is a CQC-regulated home-care agency in York.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/10/2017

## Practical info

- Postcode: YO10 3DW
- Registered manager: Murape, Charles
- Local authority: York
- Region: Yorkshire & Humberside
- City: York
- Last CQC check: 03/Oct/2017 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2020-01-29
- Finding
  - Dignity, respect and compassionate care
  - Published: 2020-01-29

### effective

- Finding
  - Multi-disciplinary working
  - Published: 2020-01-29
- Finding
  - Nutrition and dietary needs
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act and consent
  - Published: 2020-01-29
- Finding
  - Staff induction, supervision and appraisal
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Care workers demonstrated understanding of the Mental Capacity Act 2005 principles in their daily practice.
  - Published: 2020-01-29
- Finding
  - Evidence: An effective complaints process was in place with documented outcomes and learning from the one complaint received.
  - Published: 2020-01-29
- Finding
  - Evidence: People were supported with leisure activities, hobbies and social interests, promoting independence and reducing social isolation.
  - Published: 2020-01-29
- Finding
  - Evidence: A clear safeguarding referral process was in place and all care workers understood how to raise concerns.
  - Published: 2020-01-29
- Finding
  - Evidence: The service worked collaboratively with dieticians, physiotherapists, occupational therapists and specialist neurological rehabilitation services.
  - Published: 2020-01-29
- Finding
  - Evidence: People were actively involved in care planning and matched to compatible care workers through pre-employment meetings.
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive risk assessments were in place covering fire, mobility, manual handling, abuse, security and financial risks.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were kind, compassionate and treated people with dignity and respect, and people reported feeling safe with their care workers.
  - Published: 2020-01-29
- **communication_with_families** _(moderate)_
  - Evidence: We work closely with the other health professionals and the case manager but not so much with the main office at Greenshoot.
  - Published: 2020-01-29
- **governance** _(critical)_
  - Evidence: Systems and processes to assess, monitor and drive improvement in the quality and safety of the service provided were not always effective in their purpose.
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: Records relating to the administration of medication were incomplete and not always maintained.
  - Published: 2020-01-29
- **care_planning** _(critical)_
  - Evidence: Care records did not accurately reflect people's current needs, which meant that, staff providing care may not be kept up to date with any changes.
  - Published: 2020-01-29
- **staff_training** _(critical)_
  - Evidence: Care workers told us they had not completed an induction programme with the registered provider prior to their first shift.
  - Published: 2020-01-29
- **supervision_appraisal** _(critical)_
  - Evidence: Care workers told us they had not received probationary reviews, one to one supervisions or appraisals.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Activities and independence support
  - Published: 2020-01-29
- Finding
  - Person-centred care planning
  - Published: 2020-01-29

### safe

- Finding
  - Recruitment and pre-employment checks
  - Published: 2020-01-29
- Finding
  - Risk assessment and management
  - Published: 2020-01-29
- Finding
  - Safeguarding and protection from abuse
  - Published: 2020-01-29
- Finding
  - Medication management and administration
  - Published: 2020-01-29

### well_led

- Finding
  - Staff communication and management oversight
  - Published: 2020-01-29
- Finding
  - Record keeping and information management
  - Published: 2020-01-29
- Finding
  - Governance and quality assurance
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2030965383

HomeCare Compass is an independent guide and is not affiliated with the CQC.