# Just Ask Care and Support Community Interest Company

Just Ask Care and Support Community Interest Company is a CQC-regulated home-care agency in Skipton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/08/2023

## Practical info

- Postcode: BD23 1PB
- Registered manager: Hulbert, Stephen
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Skipton
- Last CQC check: 05/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-05

### Other

- Finding
  - Evidence: Well-led rating improved from Requires Improvement to Good since last inspection
  - Published: 2023-08-05
- Finding
  - Evidence: Staff felt well supported with accessible on-call management and regular meetings
  - Published: 2023-08-05
- Finding
  - Evidence: Well-led service with clear vision, effective oversight, quality monitoring and auditing
  - Published: 2023-08-05
- Finding
  - Evidence: Companionship visits offered to promote emotional well-being and reduce social isolation
  - Published: 2023-08-05
- Finding
  - Evidence: Positive culture of learning from accidents and incidents with timely action taken
  - Published: 2023-08-05
- Finding
  - Evidence: Strong medication management with electronic alerts, competency checks and detailed MAR records
  - Published: 2023-08-05
- Finding
  - Evidence: Detailed, person-centred care records reflecting individual needs, wishes and preferences
  - Published: 2023-08-05
- Finding
  - Evidence: Staffing organised around small geographical areas ensuring continuity of care and no missed visits
  - Published: 2023-08-05
- Finding
  - Evidence: People consistently reported feeling safe, with staff described as reliable, punctual and caring
  - Published: 2023-08-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-05
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2023-08-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-05
- Finding
  - Using medicines safely
  - Published: 2023-08-05
- Finding
  - Staffing and recruitment
  - Published: 2023-08-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-05

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-08-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-05
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-08-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2026234953

HomeCare Compass is an independent guide and is not affiliated with the CQC.