# Blessing's Care

*Operated by Blessing's Care Ltd.*

Blessing's Care is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/11/2023

## Practical info

- Postcode: MK1 1RH
- Registered manager: Nyabunze, Blessing
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 14/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Care plans contained information about people's communication needs in line with the Accessible Information Standard.
  - Published: 2023-12-05
- Finding
  - Evidence: The provider operated an open and transparent culture in line with duty of candour responsibilities.
  - Published: 2023-12-05
- Finding
  - Evidence: The staff team worked well with health and social care professionals including district nurses, mental health workers and occupational therapists.
  - Published: 2023-12-05
- Finding
  - Evidence: The provider was committed to quality care, responded immediately to inspection findings and began implementing improvements straight away.
  - Published: 2023-12-05
- Finding
  - Evidence: Staff used PPE appropriately during personal care and were trained in infection control.
  - Published: 2023-12-05
- Finding
  - Evidence: Complaints were taken seriously with a complaints procedure in place; issues were resolved promptly.
  - Published: 2023-12-05
- Finding
  - Evidence: People received personalised care responsive to their needs; staff knew people's care needs and how to meet them.
  - Published: 2023-12-05
- Finding
  - Evidence: Known risks such as falls, moving and handling and skin damage were assessed and reviewed.
  - Published: 2023-12-05
- Finding
  - Evidence: People felt safe with staff and confirmed staff did not miss any care visits; staff were reliable and stayed to complete all required tasks.
  - Published: 2023-12-05
- **incident_learning** _(minor)_
  - Evidence: The provider planned to introduce monthly analyses of accidents, incidents, falls and behaviour indicating distress to assist with spotting trends and themes.
  - Published: 2023-12-05
- **supervision_appraisal** _(moderate)_
  - Evidence: The system to support staff and their development was still being developed. These processes needed time to be embedded and sustained in practice for staff.
  - Published: 2023-12-05
- **record_keeping** _(moderate)_
  - Evidence: Recruitment checks required strengthening to ensure the reasons for any gaps or anomalies were risk assessed. There were delays with 1 staff member receiving their criminal record check, but there was no risk assessment.
  - Published: 2023-12-05
- **safeguarding** _(critical)_
  - Evidence: Notifications to external agencies including the local authority and CQC about serious incidents or safeguarding concerns were not always made in a timely manner.
  - Published: 2023-12-05
- **governance** _(critical)_
  - Evidence: Quality assurance systems were not always effective at supporting staff to identify and take action about areas which needed improvement.
  - Published: 2023-12-05
- **care_planning** _(critical)_
  - Evidence: When people showed behaviour which indicated distress or agitation there was limited information about triggers, signs and what action staff should take to de-escalate.
  - Published: 2023-12-05
- **medication_management** _(critical)_
  - Evidence: Medicines were sometimes given at the wrong time. Checks did not identify this which meant the provider could not take action to investigate and rectify.
  - Published: 2023-12-05
- **medication_management** _(critical)_
  - Evidence: Medicines which were given as needed did not have guidance and key information available to support staff administer these safely. Reasons for administering were not always recorded.
  - Published: 2023-12-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2026022001

HomeCare Compass is an independent guide and is not affiliated with the CQC.