# London Care (Raynes Park)

*Operated by London Care Limited.*

London Care (Raynes Park) is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/10/2022

## Practical info

- Postcode: SW20 8ZU
- Registered manager: Facey, Patricia
- Local authority: Merton
- Region: London
- City: London
- Last CQC check: 14/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good partnership working with GPs, district nurses and local authority
  - Published: 2022-10-14
- Finding
  - Evidence: Staff received quarterly supervision and annual appraisal
  - Published: 2022-10-14
- Finding
  - Evidence: Quality assurance system with KPIs and regular audits of care plans, MAR, complaints and staff files
  - Published: 2022-10-14
- Finding
  - Evidence: Open, inclusive and empowering culture with clear vision and values
  - Published: 2022-10-14
- Finding
  - Evidence: Effective use of PPE and up-to-date infection prevention and control policy
  - Published: 2022-10-14
- Finding
  - Evidence: Risk assessments integrated within care plans and regularly reviewed
  - Published: 2022-10-14
- Finding
  - Evidence: Medicines safely administered, audited and stored by trained staff
  - Published: 2022-10-14
- Finding
  - Evidence: Safe recruitment with DBS checks, references and scenario-based interviews
  - Published: 2022-10-14
- **communication_with_families** _(minor)_
  - Evidence: Staff from another team said there was a lack of communication and support from the office and this had meant that the previous high standards of service quality had dropped.
  - Published: 2022-10-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-14
- Finding
  - Using medicines safely
  - Published: 2022-10-14
- Finding
  - Staffing and recruitment
  - Published: 2022-10-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-14

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-10-14
- Finding
  - Engaging and involving people, public and staff; working in partnership
  - Published: 2022-10-14
- Finding
  - Managers and staff clear about roles, quality, risks and regulatory requirements
  - Published: 2022-10-14
- Finding
  - Duty of candour
  - Published: 2022-10-14
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-10-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2025067002

HomeCare Compass is an independent guide and is not affiliated with the CQC.