# Bluebird Care (Rother & Hastings)

*Operated by Most Stars Limited.*

Bluebird Care (Rother & Hastings) is a CQC-regulated home-care agency in Rye.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/02/2025

## Practical info

- Postcode: TN31 7AD
- Registered manager: Phillips, Jessica
- Local authority: East Sussex
- Region: South East
- City: Rye
- Last CQC check: 27/Feb/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Independence and community presence
  - Published: 2021-10-30
- Finding
  - Involvement of people and relatives
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Health needs and partnership working
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Positive staff culture with open-door leadership and regular well-attended staff meetings
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic monitoring system enabled real-time oversight of care calls by senior staff
  - Published: 2021-10-30
- Finding
  - Evidence: Good continuity of care with 'You will never see a stranger' service commitment
  - Published: 2021-10-30
- Finding
  - Evidence: Strong understanding of Mental Capacity Act 2005 and consent among staff and management
  - Published: 2021-10-30
- Finding
  - Evidence: Effective complaints system in place with timely responses
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were mostly detailed and person-centred, developed in partnership with people
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives consistently praised staff as kind, compassionate, reliable and punctual
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received comprehensive induction, regular training, supervision and appraisals
  - Published: 2021-10-30
- Finding
  - Evidence: No missed or late visits; sufficient staffing levels maintained at all times
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed safely with regular MAR audits and staff competency checks
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: one person who had recently started to use the service had not had appropriate risk assessments completed
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: the registered manager told us they were currently auditing one care plan a month. This meant that a care plan may not receive an audit in excess of one year
  - Published: 2021-10-30
- **supervision_appraisal** _(minor)_
  - Evidence: senior staff were not having these discussions formalised or documented
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: a person who had recently started using the service did not have clear guidance for staff about their behaviour which could be challenging
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: the registered manager had not informed the CQC of a notifiable incident
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: the 'follow up' section within the accident and incident documentation had not always recorded what, if any, alterations to care and support had occurred
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: they could not recall completing an accident form and there was no completed accident form in the office
  - Published: 2021-10-30
- **safeguarding** _(moderate)_
  - Evidence: three staff failed to identify the local authority as their primary point of contact to raise safeguarding concerns beyond the service's management
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Accessible information
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### well_led

- Finding
  - Engagement with people, relatives and professionals
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and audit
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2023505990

HomeCare Compass is an independent guide and is not affiliated with the CQC.