# Maidstone Home Care Limited

Maidstone Home Care Limited is a CQC-regulated home-care agency in Aylesford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 31/05/2022

## Practical info

- Postcode: ME20 7BS
- Registered manager: Reade, Lyn
- Local authority: Kent
- Region: South East
- City: Aylesford
- Last CQC check: 31/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-28

### Other

- Finding
  - Evidence: Compassionate end-of-life care, 'Making the last few months the best they can be'.
  - Published: 2022-06-28
- Finding
  - Evidence: Strong partnership working with external health professionals such as district nurses and GPs.
  - Published: 2022-06-28
- Finding
  - Evidence: Effective infection prevention and control with adequate PPE supplies and training.
  - Published: 2022-06-28
- Finding
  - Evidence: Safe recruitment practices including DBS checks and reference verification.
  - Published: 2022-06-28
- Finding
  - Evidence: Medicines were managed safely and administered on time via an app-based system.
  - Published: 2022-06-28
- Finding
  - Evidence: Person-centred culture with a consistent team of staff who knew people well.
  - Published: 2022-06-28
- Finding
  - Evidence: People and relatives spoke highly of the registered manager and staff, describing them as 'excellent, marvellous'.
  - Published: 2022-06-28
- **leadership** _(moderate)_
  - Evidence: The registered manager did not always demonstrate their knowledge of regulatory requirements. They had not always understood their duty to notify CQC of events within the service.
  - Published: 2022-06-28
- **supervision_appraisal** _(moderate)_
  - Evidence: Staff did not always receive sufficient training and supervision was generally informal.
  - Published: 2022-06-28
- **record_keeping** _(moderate)_
  - Evidence: Records did not contain details of how this condition affected the person or actions to take in the event of a crisis.
  - Published: 2022-06-28
- **incident_learning** _(moderate)_
  - Evidence: the registered manager was unable to evidence learning from incidents
  - Published: 2022-06-28
- **care_planning** _(moderate)_
  - Evidence: Care plans did not always contain detailed information about people's health conditions and this increased the potential risk of harm.
  - Published: 2022-06-28
- **governance** _(critical)_
  - Evidence: The provider had failed to establish systems and processes to assess and improve the quality and safety of the service provided or to assess and monitor risks.
  - Published: 2022-06-28
- **staff_training** _(critical)_
  - Evidence: The provider had not ensured they or staff had received updated safeguarding training to keep up to date with changes to legislation and best practice.
  - Published: 2022-06-28
- **safeguarding** _(critical)_
  - Evidence: the providers safeguarding processes failed to ensure professionals were made aware of an issue to enable them to ensure one person's safety. This left them exposed to risk.
  - Published: 2022-06-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-28
- Finding
  - Using medicines safely
  - Published: 2022-06-28
- Finding
  - Staffing and recruitment
  - Published: 2022-06-28
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2013752120

HomeCare Compass is an independent guide and is not affiliated with the CQC.