# Home Instead South Manchester

*Operated by South Manchester Senior Care Ltd.*

Home Instead South Manchester is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/02/2020

## Practical info

- Postcode: M21 7GH
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 21/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence
  - Published: 2021-10-30
- Finding
  - Dignity and privacy
  - Published: 2021-10-30
- Finding
  - Compassionate care and relationships
  - Published: 2021-10-30

### effective

- Finding
  - Health care support
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Proactive response to confidential information breach, implementing new policies to prevent recurrence.
  - Published: 2021-10-30
- Finding
  - Evidence: Service philosophy of minimum one-hour care packages ensured care was delivered in an unrushed, person-centred manner.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive feedback from people, relatives and professionals, including a 9.8/10 score on a national homecare review website.
  - Published: 2021-10-30
- Finding
  - Evidence: Active community engagement including fraud prevention talks, Dementia Friends sessions and 'Be a Santa to a Senior' initiative.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding awareness among staff, with appropriate training and clear understanding of reporting responsibilities.
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic call monitoring system in place to ensure visits were attended on time and missed calls identified promptly.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective staff matching system using 'This is Me' profiles to pair caregivers with compatible clients, fostering strong relationships.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred care planning with detailed, individualised care records reflecting people's histories, preferences and aspirations.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives consistently reported feeling safe and praised the consistency of regular care staff.
  - Published: 2021-10-30
- **complaints_handling** _(minor)_
  - Evidence: The minutes contained no details of the issue, the discussion and how the matter had been addressed... detailed records had not been kept.
  - Published: 2021-10-30

### responsive

- Finding
  - Community engagement and activities
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Risk assessments
  - Published: 2021-10-30
- Finding
  - Accident and incident recording
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Safeguarding awareness
  - Published: 2021-10-30
- Finding
  - Recruitment processes
  - Published: 2021-10-30

### well_led

- Finding
  - People's feedback mechanisms
  - Published: 2021-10-30
- Finding
  - Staff engagement and communication
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2013663640

HomeCare Compass is an independent guide and is not affiliated with the CQC.