# Human Support Group Limited - Doncaster

*Operated by The Human Support Group Limited.*

Human Support Group Limited - Doncaster is a CQC-regulated home-care agency in Doncaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 19/10/2023

## Practical info

- Postcode: DN6 7SU
- Registered manager: Taylor, Jacqueline
- Local authority: Doncaster
- Region: Yorkshire & Humberside
- City: Doncaster
- Last CQC check: 19/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager worked well with external agencies and reported notifiable incidents appropriately.
  - Published: 2023-10-19
- Finding
  - Evidence: People and relatives were highly positive about staff, describing them as kind, caring and trustworthy.
  - Published: 2023-10-19
- Finding
  - Evidence: The provider had overarching governance systems in place with recent internal quality and external commissioner compliance reports being positive.
  - Published: 2023-10-19
- Finding
  - Evidence: Staff received regular supervisions, attended team meetings and benefited from staff initiatives such as care awards and newsletters.
  - Published: 2023-10-19
- Finding
  - Evidence: Care plans were person centred and accessible to staff via an online handheld system.
  - Published: 2023-10-19
- Finding
  - Evidence: Staff were recruited safely with pre-employment checks including references and criminal records checks.
  - Published: 2023-10-19
- Finding
  - Evidence: Medicines were safely managed with regular audits, staff training and competency checks prior to administration.
  - Published: 2023-10-19
- Finding
  - Evidence: Risks to people were assessed and mitigated; staff completed daily records evidencing safe support and no missed calls were recorded.
  - Published: 2023-10-19
- **person_centred_care** _(moderate)_
  - Evidence: Some people told us they did not have a choice of staff, to suit their preferences... They keep sending male staff, [relative] won't have personal care when it is a male.
  - Published: 2023-10-19
- **missed_or_late_visits** _(moderate)_
  - Evidence: We don't have travel time between calls, so we are rushing about. I have raised this with the office, but nothing changes.
  - Published: 2023-10-19
- **complaints_handling** _(moderate)_
  - Evidence: Some people told us staff were rushed and they had raised this with the management team. People told us this was not appropriately addressed.
  - Published: 2023-10-19
- **record_keeping** _(moderate)_
  - Evidence: Systems in place to audit care records were not effective. Audits did not review all records and covered a selection people using the service.
  - Published: 2023-10-19
- **care_planning** _(moderate)_
  - Evidence: some care records did not accurately reflect people's current needs. For example, one person's record did not contain up to date information about how staff assisted them to mobilise.
  - Published: 2023-10-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2006269158

HomeCare Compass is an independent guide and is not affiliated with the CQC.