# Westbourne Court

*Operated by Oscar Care Services UK Limited.*

Westbourne Court is a CQC-regulated home-care agency in Sutton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/02/2025

## Practical info

- Postcode: SM3 9ED
- Registered manager: Ullah, Md
- Local authority: Sutton
- Region: London
- City: Sutton
- Last CQC check: 13/Feb/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Policies on equality, diversity, dignity, and cultural competency linked to staff training.
  - Published: 2020-01-29
- Finding
  - Evidence: Open and transparent culture with high staff morale and a supportive registered manager.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedure was well communicated and used for learning and service improvement.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were detailed, person-centred, and regularly reviewed to reflect changing needs.
  - Published: 2020-01-29
- Finding
  - Evidence: Regular one-to-one supervisions, spot checks, and staff meetings supported effective performance monitoring.
  - Published: 2020-01-29
- Finding
  - Evidence: Detailed induction programme with shadowing period before unsupervised work, plus ongoing refresher training.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment checks including employment references, identity checks, and criminal records checks.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated thorough knowledge of safeguarding procedures and whistle-blowing processes, with confirmed training records.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2004653460

HomeCare Compass is an independent guide and is not affiliated with the CQC.