# Shaftesbury Ashley Place

*Operated by Livability.*

Shaftesbury Ashley Place is a CQC-regulated home-care agency in Bognor Regis.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/01/2023

## Practical info

- Postcode: PO21 2QP
- Registered manager: Adamczyk, Talea
- Local authority: West Sussex
- Region: South East
- City: Bognor Regis
- Last CQC check: 26/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Auditing systems were in place and acted upon, including for medicines, support plans, and infection control.
  - Published: 2023-01-26
- Finding
  - Evidence: The registered manager understood their duty of candour and kept relatives informed when issues arose.
  - Published: 2023-01-26
- Finding
  - Evidence: A positive risk-taking culture was promoted, supporting people's independence.
  - Published: 2023-01-26
- Finding
  - Evidence: People were actively involved in staff induction and in planning and reviewing their own care.
  - Published: 2023-01-26
- Finding
  - Evidence: Incidents were managed well, with trends identified and lessons shared across the staff team.
  - Published: 2023-01-26
- Finding
  - Evidence: Risk assessments were thorough and regularly reviewed with health professionals involved as needed.
  - Published: 2023-01-26
- Finding
  - Evidence: Medicines were administered safely by trained staff with competency checks; STOMP principles were followed.
  - Published: 2023-01-26
- Finding
  - Evidence: Robust infection prevention and control measures were in place with up-to-date policies.
  - Published: 2023-01-26
- Finding
  - Evidence: People felt safe and staff had a clear understanding of their safeguarding responsibilities.
  - Published: 2023-01-26
- **cultural_competency** _(minor)_
  - Evidence: Some people did comment they were frustrated when trying to communicate with staff who had limited spoken English.
  - Published: 2023-01-26
- **staff_training** _(minor)_
  - Evidence: There was mixed understanding or opportunities to apply active support approaches and the registered manager agreed the layout of the building did hinder people's ability to do more daily tasks.
  - Published: 2023-01-26
- **staff_competency** _(moderate)_
  - Evidence: I also observe greatly variable understanding and experience in supporting someone who has a learning disability. I am not always confident around the stability of the staff team.
  - Published: 2023-01-26
- **care_planning** _(moderate)_
  - Evidence: People's goals and aspirations were recorded and known to staff, but support plans had not been developed to guide staff to know how to consistently support a person to achieve them.
  - Published: 2023-01-26
- **leadership** _(moderate)_
  - Evidence: The service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
  - Published: 2023-01-26
- **communication_with_families** _(moderate)_
  - Evidence: Some relatives and professionals told us, they had difficulties in communication with managers, some thought the deputy manager was the registered manager.
  - Published: 2023-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1995398218

HomeCare Compass is an independent guide and is not affiliated with the CQC.