# Hopscotch Asian Women's Centre

*Operated by Hopscotch Women's Centre.*

Hopscotch Asian Women's Centre is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/03/2022

## Practical info

- Postcode: NW1 2PY
- Registered manager: Majka-Bessas, Julia
- Local authority: Camden
- Region: London
- City: London
- Last CQC check: 09/Mar/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-09
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-09

### Other

- Finding
  - Evidence: Business continuity plan in place
  - Published: 2022-03-09
- Finding
  - Evidence: Working in partnership with local authority and external health and social care professionals
  - Published: 2022-03-09
- Finding
  - Evidence: Positive feedback from people, relatives and external professionals about care and management
  - Published: 2022-03-09
- Finding
  - Evidence: Strong support initiatives for staff including counselling and clinical supervision
  - Published: 2022-03-09
- Finding
  - Evidence: Staff received induction, mandatory training and quarterly supervisions/spot checks
  - Published: 2022-03-09
- Finding
  - Evidence: Robust, detailed, person-centred care plans reflecting cultural and religious needs
  - Published: 2022-03-09
- Finding
  - Evidence: Effective infection prevention and control with PPE and regular COVID-19 testing of staff
  - Published: 2022-03-09
- Finding
  - Evidence: Safe recruitment procedures including references, ID checks and DBS checks
  - Published: 2022-03-09
- **leadership** _(minor)_
  - Evidence: the service did not have a registered manager, which is a legal requirement.
  - Published: 2022-03-09
- **governance** _(moderate)_
  - Evidence: Staff changes and sickness led to delays in the auditing process and, at times, the thoroughness of checks. This, for example, affected the quality of the medicines' audits
  - Published: 2022-03-09
- **care_planning** _(moderate)_
  - Evidence: Further work was required around risk assessing specific health care conditions, such as diabetes, and formulating guidance to ensure staff were aware of these conditions
  - Published: 2022-03-09
- **incident_learning** _(moderate)_
  - Evidence: When medicines issues were identified, staff did not always take action to avoid reoccurrence.
  - Published: 2022-03-09
- **record_keeping** _(moderate)_
  - Evidence: there was no system to check them for accuracy before using them. We found mistakes and discrepancies on MAR charts that the staff had not identified.
  - Published: 2022-03-09
- **medication_management** _(critical)_
  - Evidence: Medicines care plans did not always match the medicines support being provided... staff signed to say they had administered the medicines. This was not in accordance with the national guidance.
  - Published: 2022-03-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-09
- Finding
  - Staffing and recruitment
  - Published: 2022-03-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-09
- Finding
  - Using medicines safely
  - Published: 2022-03-09

### well_led

- Finding
  - Continuous learning and improving care, Working in partnership with others
  - Published: 2022-03-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-09
- Finding
  - Duty of candour
  - Published: 2022-03-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1993623031

HomeCare Compass is an independent guide and is not affiliated with the CQC.