# H+B Homecare Services

*Operated by Acacia Community Care Limited.*

H+B Homecare Services is a CQC-regulated home-care agency in Park Royal.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/09/2022

## Practical info

- Postcode: NW10 7PN
- Registered manager: Joseph-Abrigo, Veronica
- Local authority: Ealing
- Region: London
- City: Park Royal
- Last CQC check: 16/Sep/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-16
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-16

### Other

- Finding
  - Evidence: Care plans included information about people's diverse and cultural needs
  - Published: 2022-09-16
- Finding
  - Evidence: Effective partnership working with hospices, district nurses, palliative nurses, GPs and social workers
  - Published: 2022-09-16
- Finding
  - Evidence: Open culture with positive feedback from people, relatives and staff
  - Published: 2022-09-16
- Finding
  - Evidence: Consent to care obtained appropriately in line with MCA principles
  - Published: 2022-09-16
- Finding
  - Evidence: People reported staff arrived on time and provided consistency of care
  - Published: 2022-09-16
- Finding
  - Evidence: Staff received relevant training, induction, supervision and competency assessments
  - Published: 2022-09-16
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references and identity checks
  - Published: 2022-09-16
- Finding
  - Evidence: Risk assessments in place and regularly reviewed, including COVID-19, choking, diabetes and mobility
  - Published: 2022-09-16
- **leadership** _(moderate)_
  - Evidence: The rating for this key question has remained requires improvement. This meant the service management and leadership was inconsistent.
  - Published: 2022-09-16
- **governance** _(moderate)_
  - Evidence: the provider's monitoring systems were not always consistently highlighting shortfalls. For example, not all as required medicines had a protocol in place.
  - Published: 2022-09-16
- **medication_management** _(minor)_
  - Evidence: as required paracetamol which was recorded on the MARs appropriately but did not have a specific PRN protocol explaining when it should be administered.
  - Published: 2022-09-16
- **medication_management** _(minor)_
  - Evidence: one person had barrier cream applied as required (PRN). Guidance for use of the barrier cream was included in the care plan but not recorded on the medicine administration records (MARs).
  - Published: 2022-09-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-16
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-16
- Finding
  - Staffing and recruitment
  - Published: 2022-09-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-16
- Finding
  - Using medicines safely
  - Published: 2022-09-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-16
- Finding
  - Continuous learning and improving care
  - Published: 2022-09-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1983969759

HomeCare Compass is an independent guide and is not affiliated with the CQC.