# Wandle Healthcare Services

*Operated by Wandle Healthcare Services Limited.*

Wandle Healthcare Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/01/2023

## Practical info

- Postcode: SW19 3TL
- Registered manager: Nyakanyanga, Cathrine
- Local authority: Merton
- Region: London
- City: London
- Last CQC check: 12/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider liaised proactively with healthcare professionals and acted on concerns promptly.
  - Published: 2023-01-12
- Finding
  - Evidence: Staff gained consent before providing personal care and supported people's decision-making.
  - Published: 2023-01-12
- Finding
  - Evidence: The service grew from 27 to 83 people supported while maintaining good care delivery.
  - Published: 2023-01-12
- Finding
  - Evidence: Quality assurance processes including electronic records and regular audits were in place.
  - Published: 2023-01-12
- Finding
  - Evidence: Strong management team with shared responsibilities and clear communication with families.
  - Published: 2023-01-12
- Finding
  - Evidence: Infection prevention and control practices were regularly spot-checked and up to date.
  - Published: 2023-01-12
- Finding
  - Evidence: Medicines were managed safely with MAR records and risk assessments in place.
  - Published: 2023-01-12
- Finding
  - Evidence: Staff received training in dementia, safeguarding, moving and handling, and fire safety.
  - Published: 2023-01-12
- Finding
  - Evidence: Pre-employment checks including DBS checks and references were carried out before staff started working.
  - Published: 2023-01-12
- Finding
  - Evidence: A new call monitoring system was introduced to ensure staff arrived on time and stayed for the required duration.
  - Published: 2023-01-12
- **incident_learning** _(minor)_
  - Evidence: we also advised the provider to carry out an overall analysis of the incidents and accidents that took place to identify trends and learn from safety alerts which they actioned immediately.
  - Published: 2023-01-12
- **care_planning** _(minor)_
  - Evidence: some care plans required more information in relation to people's mental health needs and the support they required to undertake tasks, for example with showering and food preparations.
  - Published: 2023-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1981515382

HomeCare Compass is an independent guide and is not affiliated with the CQC.