# Sanctuary Supported Living (Oleander House)

*Operated by Sanctuary Home Care Limited.*

Sanctuary Supported Living (Oleander House) is a CQC-regulated home-care agency in Telford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/12/2019

## Practical info

- Postcode: TF1 5FJ
- Registered manager: France, Wendy
- Local authority: Telford and Wrekin
- Region: West Midlands
- City: Telford
- Last CQC check: 10/Dec/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-12-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-12-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-12-10

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-12-10
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-12-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-12-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-12-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-12-10
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-12-10

### Other

- Finding
  - Evidence: Registered manager had effective quality monitoring systems; audit findings were used to drive improvements and shared with staff.
  - Published: 2020-01-29
- Finding
  - Evidence: People's achievements celebrated via an achievement tree and regional learning disability award nominations.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong person-centred care with people involved in care planning, reviews, staff recruitment, and service design.
  - Published: 2020-01-29
- Finding
  - Evidence: People were supported to eat healthy diets with individual dietary needs recorded and monitored; one person supported to lose significant weight.
  - Published: 2020-01-29
- Finding
  - Evidence: MCA principles were appropriately applied, with decision-specific capacity assessments and best interests meetings documented.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received thorough induction including Care Certificate, ongoing training, and regular one-to-one supervision.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were safely administered with competency checks required before staff could administer independently.
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels determined by individual need, with safe recruitment practices including DBS checks and references.
  - Published: 2020-01-29
- Finding
  - Evidence: Risks were individually assessed, managed and regularly reviewed, with personalised evacuation plans and appropriate specialist equipment.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff understood how to recognise and report abuse, with financial audits in place to reduce risk of financial abuse.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-12-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-12-10
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2019-12-10
- Finding
  - Meeting people's communication needs
  - Published: 2019-12-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-12-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-12-10
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2019-12-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-12-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-12-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-12-10
- Finding
  - Continuous learning and improving care
  - Published: 2019-12-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1979383729

HomeCare Compass is an independent guide and is not affiliated with the CQC.