# Apollo Care (Wirral) Limited

*Operated by Apollo Care (Wirral) Ltd.*

Apollo Care (Wirral) Limited is a CQC-regulated home-care agency in Birkenhead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/01/2019

## Practical info

- Postcode: CH41 8ER
- Registered manager: Lucas, Nicola
- Local authority: Wirral
- Region: North West
- City: Birkenhead
- Last CQC check: 17/Jan/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life care plans prepared in advance and staff trained, ready for immediate implementation if needed.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong multi-agency working with occupational therapists, district nurses, mental health teams and advocacy services.
  - Published: 2020-01-29
- Finding
  - Evidence: Policies and procedures reviewed in 2016 and kept up to date, accessible to all staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Clear complaints policy provided to people on commencement of the service.
  - Published: 2020-01-29
- Finding
  - Evidence: Active quality assurance including audits, spot checks, satisfaction surveys and community monitoring visits.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives consistently rated the service as very good or excellent, with high satisfaction scores.
  - Published: 2020-01-29
- Finding
  - Evidence: Regular staff training covering a wide range of subjects including dementia, skin care and end of life care.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment practices including DBS checks and two written references for all staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated strong knowledge of the people they supported and their individual care needs.
  - Published: 2020-01-29
- Finding
  - Evidence: People confirmed staff arrived on time and stayed for the full allocated visit duration with no missed visits reported.
  - Published: 2020-01-29
- **care_planning** _(minor)_
  - Evidence: The service did not have a system in place to check that daily log sheets recorded the care that was being delivered was what had been agreed in the care plan.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: Two of the records showed that staff had applied creams that had not been prescribed or in the care plans for administration.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager engaged with CQC newsletters to develop best practice and submitted statutory notifications appropriately.
  - Published: 2019-01-17
- Finding
  - Evidence: Service met Accessible Information Standards, assessing and recording people's communication needs.
  - Published: 2019-01-17
- Finding
  - Evidence: Consent sought in line with Mental Capacity Act 2005; staff knowledgeable about MCA principles.
  - Published: 2019-01-17
- Finding
  - Evidence: Effective partnership working with health and social care professionals to meet people's healthcare needs.
  - Published: 2019-01-17
- Finding
  - Evidence: Robust audit systems in place covering staff files, care plans, medicine records and direct observations, with actions followed up.
  - Published: 2019-01-17
- Finding
  - Evidence: Staff received regular supervisions, annual appraisals, induction, and ongoing training relevant to their roles.
  - Published: 2019-01-17
- Finding
  - Evidence: Medicines managed safely with staff training, regular observations, and accurate administration records.
  - Published: 2019-01-17
- Finding
  - Evidence: Sufficient staffing levels with allocated travel time; people reported staff usually arrived on time and stayed for contracted duration.
  - Published: 2019-01-17
- Finding
  - Evidence: People told us staff were kind and caring and treated them with respect, with thank you cards received praising staff compassion and going above and beyond.
  - Published: 2019-01-17
- **staff_competency** _(minor)_
  - Evidence: Staff were observed in practice regularly...This was not specifically referred to within the tool used to record the observations and the registered manager agreed to update the tool used.
  - Published: 2019-01-17
- **person_centred_care** _(minor)_
  - Evidence: We found however, that information regarding people's preferences was limited. We discussed this with the registered manager who told us they were aware of this.
  - Published: 2019-01-17
- **record_keeping** _(minor)_
  - Evidence: Records did not always accurately reflect dates people were recruited to ensure all checks were made prior to this date.
  - Published: 2019-01-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1973563579

HomeCare Compass is an independent guide and is not affiliated with the CQC.