# Gabriel's Angels Ltd

*Operated by Gabriel's Angels Limited.*

Gabriel's Angels Ltd is a CQC-regulated home-care agency in Wokingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 18/10/2019

## Practical info

- Postcode: RG41 2AD
- Registered manager: Payne, Jacqueline
- Local authority: Wokingham
- Region: South East
- City: Wokingham
- Last CQC check: 28/Sep/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff supported through supervision, appraisals and regular team meetings
  - Published: 2022-09-28
- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-09-28
- Finding
  - Evidence: Effective learning from incidents and accidents with themes/trends analysed
  - Published: 2022-09-28
- Finding
  - Evidence: Positive, open and transparent management culture with staff feeling listened to
  - Published: 2022-09-28
- Finding
  - Evidence: Continuity of care with same staff supporting people, confirmed by relatives
  - Published: 2022-09-28
- Finding
  - Evidence: Staff trained in safeguarding and able to explain how to raise concerns
  - Published: 2022-09-28
- Finding
  - Evidence: Risk assessments were clearly written, person-centred and reviewed six-monthly
  - Published: 2022-09-28
- Finding
  - Evidence: Medicines were given to people safely with clear MAR records and PRN guidance
  - Published: 2022-09-28
- **governance** _(minor)_
  - Evidence: the registered manager and the nominated individual who acknowledged improvements in the provider's recruitment processes were required.
  - Published: 2022-09-28
- **other** _(moderate)_
  - Evidence: The provider had requested a Disclosure and Barring Service (DBS) check for some new staff however, had used previously requested DBS checks within a three-year time scale for others.
  - Published: 2022-09-28
- **other** _(moderate)_
  - Evidence: For one staff member, evidence of conduct in their two previous roles was requested six months after their start date at Gabriel's Angels.
  - Published: 2022-09-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-28
- Finding
  - Using medicines safely
  - Published: 2022-09-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-28
- Finding
  - Staffing and recruitment
  - Published: 2022-09-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-28
- Finding
  - Engaging and involving people, public and staff; continuous learning
  - Published: 2022-09-28
- Finding
  - Managers and staff clear about roles, quality, risks and regulatory requirements
  - Published: 2022-09-28
- Finding
  - Duty of candour
  - Published: 2022-09-28
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-09-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1968773929

HomeCare Compass is an independent guide and is not affiliated with the CQC.