# Rapid Improvement Care Agency

*Operated by Rapid Improvement Limited.*

Rapid Improvement Care Agency is a CQC-regulated home-care agency in Mitcham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: CR4 2PB
- Registered manager: Dweben, Marian
- Local authority: Merton
- Region: London
- City: Mitcham
- Last CQC check: 20/Dec/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider no longer in breach of Regulation 19 (Fit and proper persons) or Regulation 17 (Good Governance)
  - Published: 2023-03-18
- Finding
  - Evidence: Positive feedback from people and relatives about consistency of staff, visit times, and overall management
  - Published: 2023-03-18
- Finding
  - Evidence: Provider submitted statutory notifications to CQC with new screening process in place
  - Published: 2023-03-18
- Finding
  - Evidence: Medicines Administration Records audited regularly to ensure prescribed medicines received on time
  - Published: 2023-03-18
- Finding
  - Evidence: Governance improvements including recruitment of quality assurance and lead compliance officer, external auditor engaged post-inspection
  - Published: 2023-03-18
- Finding
  - Evidence: Complaints policy updated and complaints investigated in a timely manner with follow-up action
  - Published: 2023-03-18
- Finding
  - Evidence: End of life care plans introduced capturing people's wishes including religious and cultural considerations
  - Published: 2023-03-18
- Finding
  - Evidence: Person-centred care plans with individual risk assessments, communication support needs, and epilepsy/PEG feeding management plans
  - Published: 2023-03-18
- Finding
  - Evidence: Electronic call monitoring system in place to verify care worker visit times against scheduled times
  - Published: 2023-03-18
- Finding
  - Evidence: Robust staff recruitment checks introduced including safer recruitment training, external audit, and gap verification in employment history
  - Published: 2023-03-18

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-03-18
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-18
- Finding
  - End of life care
  - Published: 2023-03-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-18
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-18
- Finding
  - Using medicines safely
  - Published: 2023-03-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-18
- Finding
  - Staffing and recruitment
  - Published: 2023-03-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-18
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-03-18
- Finding
  - Working in partnership with others
  - Published: 2022-08-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-20
- Finding
  - How the provider understands and acts on the duty of candour; Promoting a positive culture
  - Published: 2022-08-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1968546002

HomeCare Compass is an independent guide and is not affiliated with the CQC.