# Dunston Community Centre

*Operated by Homecare North East CIC.*

Dunston Community Centre is a CQC-regulated home-care agency in Gateshead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/11/2023

## Practical info

- Postcode: NE11 9EB
- Registered manager: De-Vere, Sophie
- Local authority: Gateshead
- Region: North East
- City: Gateshead
- Last CQC check: 10/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective infection prevention and control systems in place
  - Published: 2023-11-14
- Finding
  - Evidence: Staff worked within the principles of the Mental Capacity Act 2005
  - Published: 2023-11-14
- Finding
  - Evidence: Service only accepted new care packages when sufficient staffing was assured
  - Published: 2023-11-14
- Finding
  - Evidence: Compassionate and innovative staff support mechanisms introduced by management
  - Published: 2023-11-14
- Finding
  - Evidence: Strong working relationships with health and social care professionals leading to positive outcomes
  - Published: 2023-11-14
- Finding
  - Evidence: Effective safeguarding systems in place with staff receiving appropriate training
  - Published: 2023-11-14
- Finding
  - Evidence: Medicine management was effective and closely monitored with appropriately trained staff
  - Published: 2023-11-14
- Finding
  - Evidence: People and relatives reported staff were skilled, knowledgeable and competent, going above and beyond in delivering care
  - Published: 2023-11-14
- **governance** _(minor)_
  - Evidence: Systems were in place for monitoring the quality of the service, however due to recent staff vacancies these had not always been completed.
  - Published: 2023-11-14
- **record_keeping** _(minor)_
  - Evidence: there were some gaps such as evidence to show missing references had been chased up and employment histories had been fully explored
  - Published: 2023-11-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-11-14
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-11-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Using medicines safely
  - Published: 2023-11-14
- Finding
  - Staffing and recruitment
  - Published: 2023-11-14

### well_led

- Finding
  - Promoting a positive culture; Engaging and involving people; Working in partnership with others
  - Published: 2023-11-14
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care; Duty of candour
  - Published: 2023-11-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1968203941

HomeCare Compass is an independent guide and is not affiliated with the CQC.