# Bishopstoke Park

*Operated by Anchor Hanover Group.*

Bishopstoke Park is a CQC-regulated home-care agency in Eastleigh.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 15/02/2020

## Practical info

- Postcode: SO50 6LQ
- Registered manager: Jones, Shirley
- Local authority: Hampshire
- Region: South East
- City: Eastleigh
- Last CQC check: 08/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: New manager was experienced, understood duty of candour, and was working to an action plan to address shortfalls
  - Published: 2022-10-08
- Finding
  - Evidence: Positive feedback from people and relatives about the dedication and flexibility of care staff
  - Published: 2022-10-08
- Finding
  - Evidence: Staff had a good understanding of safeguarding and were confident to use whistle-blowing procedures
  - Published: 2022-10-08
- Finding
  - Evidence: Risk assessments covered home environment, food preparation, personal care and mobility, with care plans setting out how risks were minimised
  - Published: 2022-10-08
- Finding
  - Evidence: Staff demonstrated a good understanding of infection control procedures and had received training
  - Published: 2022-10-08
- Finding
  - Evidence: Safe recruitment practices including DBS checks were followed before new staff were employed
  - Published: 2022-10-08
- Finding
  - Evidence: Staff had received training in safe handling of medicines and competency assessments to administer them
  - Published: 2022-10-08
- **communication_with_families** _(minor)_
  - Evidence: few lack of communication with times etc.
  - Published: 2022-10-08
- **person_centred_care** _(moderate)_
  - Evidence: the service was not always able to meet people's preferences for male or female carers. They told us there were no agreements in relation to this in people's care plans.
  - Published: 2022-10-08
- **record_keeping** _(minor)_
  - Evidence: During the first day of our inspection, staff recruitment records were incomplete.
  - Published: 2022-10-08
- **leadership** _(moderate)_
  - Evidence: Staff told us they did not always feel they were getting clarity and support from the management team.
  - Published: 2022-10-08
- **supervision_appraisal** _(moderate)_
  - Evidence: Staff told us they had not had yearly appraisals but that the new manager was 'taking an interest in staff' and 'sorting this out.'
  - Published: 2022-10-08
- **staff_training** _(moderate)_
  - Evidence: two thirds of staff were not up to date with training in moving and handling people and half of staff were not up to date with health and safety training.
  - Published: 2022-10-08
- **governance** _(moderate)_
  - Evidence: Robust systems and governance had not been in place. For example, there had been a lack of formal review processes and audits
  - Published: 2022-10-08
- **medication_management** _(moderate)_
  - Evidence: Staff were not always clear about what the provider's policy was regarding people's medicines.
  - Published: 2022-10-08
- **staffing_levels** _(moderate)_
  - Evidence: Evenings are particularly difficult, though it works there is no back up if something goes wrong.
  - Published: 2022-10-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-08
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-08
- Finding
  - Using medicines safely
  - Published: 2022-10-08
- Finding
  - Staffing and recruitment
  - Published: 2022-10-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-08
- Finding
  - Continuous learning and improving care
  - Published: 2022-10-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1966661084

HomeCare Compass is an independent guide and is not affiliated with the CQC.