# Deaconstar Limited

*Operated by Deaconstar Ltd.*

Deaconstar Limited is a CQC-regulated home-care agency in Bishop Auckland.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/12/2023

## Practical info

- Postcode: DL14 6FQ
- Registered manager: Robinson, Sionah
- Local authority: County Durham
- Region: North East
- City: Bishop Auckland
- Last CQC check: 23/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and staff were actively engaged in the running of the service through surveys and meetings.
  - Published: 2023-12-23
- Finding
  - Evidence: The service worked in partnership with a range of health and social care professionals.
  - Published: 2023-12-23
- Finding
  - Evidence: Quality assurance systems and governance arrangements were in place to drive continuous improvement.
  - Published: 2023-12-23
- Finding
  - Evidence: A positive, open and inclusive culture was promoted by the registered manager.
  - Published: 2023-12-23
- Finding
  - Evidence: Risk assessments included positive risk taking, promoting independence and choice.
  - Published: 2023-12-23
- Finding
  - Evidence: Staff were knowledgeable about safeguarding and received appropriate training.
  - Published: 2023-12-23
- Finding
  - Evidence: Staffing levels had improved, with people having consistent and familiar staff teams.
  - Published: 2023-12-23
- Finding
  - Evidence: People received kind and compassionate care with consistently positive feedback from people and relatives.
  - Published: 2023-12-23
- **record_keeping** _(minor)_
  - Evidence: For some people documents relating to MCA required updating. The registered manager had contacted relevant parties to review and update these.
  - Published: 2023-12-23
- **medication_management** _(minor)_
  - Evidence: One person was prescribed insulin, although this was given safely, some supporting documents were inconsistently completed.
  - Published: 2023-12-23
- **medication_management** _(minor)_
  - Evidence: For some people it was not clearly documented how and when topical medicines, such as creams applied to the skin, should be given. There was not always a 'body map'.
  - Published: 2023-12-23

### safe

- Finding
  - Is consent to care and treatment always sought in line with legislation and guidance?
  - Published: 2023-12-23
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-23
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-23
- Finding
  - Staffing and recruitment
  - Published: 2023-12-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2023-12-23
- Finding
  - Using medicines safely
  - Published: 2023-12-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-23
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-12-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1965378025

HomeCare Compass is an independent guide and is not affiliated with the CQC.