# Saxon Care Solutions Limited (Chippenham)

*Operated by Saxon Care Solutions Limited.*

Saxon Care Solutions Limited (Chippenham) is a CQC-regulated home-care agency in Chippenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/09/2019

## Practical info

- Postcode: SN15 1JW
- Registered manager: Kesby, Deborah
- Local authority: Wiltshire
- Region: South West
- City: Chippenham
- Last CQC check: 24/Sep/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning
  - Published: 2020-01-29
- Finding
  - Dignity, respect and person-centred care
  - Published: 2020-01-29

### effective

- Finding
  - Health needs and professional liaison
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Staff training and supervision
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Staff morale was high with staff feeling well supported and valued
  - Published: 2020-01-29
- Finding
  - Evidence: Clear leadership structure with accessible registered manager and strong organisational values
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred approach with people involved in care plan development and regular reviews
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance included spot checks, satisfaction surveys, care record audits, and action planning
  - Published: 2020-01-29
- Finding
  - Evidence: Strong complaints handling with thorough investigation, trend analysis, and prompt resolution
  - Published: 2020-01-29
- Finding
  - Evidence: Effective risk assessments developed with people and their representatives
  - Published: 2020-01-29
- Finding
  - Evidence: Robust safeguarding awareness with staff confident to report concerns internally and externally
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received thorough induction and ongoing relevant training, including medication administration observations
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and praised the quality and capability of care staff
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: There was one occasion when additional calls had been scheduled for a person which were not provided due to a communication error.
  - Published: 2020-01-29
- **care_planning** _(moderate)_
  - Evidence: The care plan was not clear at what point the medicine should be administered or that the medicine should be taken with them if they went out of their home.
  - Published: 2020-01-29
- **medication_management** _(critical)_
  - Evidence: There had been two incidents in the previous month in which staff had supported people to take the wrong medicine.
  - Published: 2020-01-29
- **medication_management** _(moderate)_
  - Evidence: It was not always recorded what action was needed to support people with medicines that were prescribed to be taken 'as required'.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and review
  - Published: 2020-01-29

### safe

- Finding
  - Staffing and recruitment
  - Published: 2020-01-29
- Finding
  - Risk assessment
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29

### well_led

- Finding
  - Incident review and learning
  - Published: 2020-01-29
- Finding
  - Quality assurance and improvement
  - Published: 2020-01-29
- Finding
  - Leadership and governance
  - Published: 2020-01-29
- Finding
  - Continuous learning and improving care
  - Published: 2019-09-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-09-24
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2019-09-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-196452882

HomeCare Compass is an independent guide and is not affiliated with the CQC.