# Good Neighbour Care

*Operated by Llayett Limited.*

Good Neighbour Care is a CQC-regulated home-care agency in Finchley Central.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 30/03/2023

## Practical info

- Postcode: N3 1LQ
- Registered manager: Sowole, Esther
- Local authority: Barnet
- Region: London
- City: Finchley Central
- Last CQC check: 30/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Equality characteristics considered, including support for a person observing Ramadan fasting.
  - Published: 2025-12-12
- Finding
  - Evidence: Provider engaged with people, relatives and staff for feedback and used it to drive continuous improvement.
  - Published: 2025-12-12
- Finding
  - Evidence: Open, person-centred culture with positive feedback from people, relatives, and health professionals.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff wore PPE and were trained in infection prevention and control; spot checks assessed practice.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment practices with all required pre-employment checks completed.
  - Published: 2025-12-12
- Finding
  - Evidence: Risks were effectively assessed, monitored and managed, with regular reviews and updated care plans.
  - Published: 2025-12-12
- Finding
  - Evidence: People were protected from the risk of abuse and staff were confident in safeguarding procedures and whistleblowing policies.
  - Published: 2025-12-12
- **leadership** _(moderate)_
  - Evidence: The service management and leadership were inconsistent in the absence of the registered manager.
  - Published: 2025-12-12
- **governance** _(moderate)_
  - Evidence: We were not assured of the registered manager's understanding of their regulatory responsibilities. The service was asked to complete a PIR in September 2022 however CQC did not receive a response.
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1940054378

HomeCare Compass is an independent guide and is not affiliated with the CQC.