# Glenelg Support Limited

Glenelg Support Limited is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/12/2019

## Practical info

- Postcode: L9 5AQ
- Registered manager: Harrison, Leanne
- Local authority: Sefton
- Region: North West
- City: Liverpool
- Last CQC check: 20/Dec/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred interactions
  - Published: 2021-10-30
- Finding
  - Dignity, respect and involvement
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People and families involved in staff recruitment interviews, giving choice and control over who supported them
  - Published: 2021-10-30
- Finding
  - Evidence: Robust multi-layered audit system including weekly, monthly, three-monthly and six-monthly checks
  - Published: 2021-10-30
- Finding
  - Evidence: National Autistic Society (NAS) accreditation and Investors in People accreditation demonstrating quality standards
  - Published: 2021-10-30
- Finding
  - Evidence: Strong leadership with registered manager leading by example and maintaining personal knowledge of each person supported
  - Published: 2021-10-30
- Finding
  - Evidence: Regular forums and easy-read questionnaires ensuring people and families were actively involved in service development
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed communication care plans for people with limited verbal communication, compiled by staff who knew individuals well
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices with comprehensive pre-employment checks including DBS certificates
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medication management with complete MAR charts, competency assessments and weekly audits
  - Published: 2021-10-30
- Finding
  - Evidence: Highly personalised training tailored to the specific needs of each person supported, including specialist clinical training
  - Published: 2021-10-30
- Finding
  - Evidence: Exceptional person-centred care with 'active support plans' enabling people to learn new skills and increase independence
  - Published: 2021-10-30
- Finding
  - Evidence: Open, transparent culture with duty of candour understood and practised by leadership.
  - Published: 2019-12-20
- Finding
  - Evidence: Medicines safely administered, stored and recorded with quality monitoring systems in place.
  - Published: 2019-12-20
- Finding
  - Evidence: Positive feedback from external professionals regarding partnership working and implementation of recommendations.
  - Published: 2019-12-20
- Finding
  - Evidence: People involved in staff recruitment and service development; quarterly newsletter kept people informed.
  - Published: 2019-12-20

### responsive

- Finding
  - Activities and independence
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Risk management
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Engagement with people and families
  - Published: 2021-10-30
- Finding
  - Governance and audit
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1938665039

HomeCare Compass is an independent guide and is not affiliated with the CQC.