# Winray Care Housing

Winray Care Housing is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/05/2022

## Practical info

- Postcode: E11 1HG
- Registered manager: Menyere, Khama
- Local authority: Waltham Forest
- Region: London
- City: London
- Last CQC check: 06/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-06
- Finding
  - People are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-05-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-06
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-06
- Finding
  - Assessing people's needs and choices
  - Published: 2022-05-06

### Other

- Finding
  - Evidence: Management team were described as approachable and responsive by relatives.
  - Published: 2022-05-06
- Finding
  - Evidence: Care records contained information about people's culture and religious needs and culturally appropriate care was provided.
  - Published: 2022-05-06
- Finding
  - Evidence: People had personalised care plans showing communication plans, sensory plans and support plans.
  - Published: 2022-05-06
- Finding
  - Evidence: Staff understood the principles of the MCA and people consented to day to day aspects of their care.
  - Published: 2022-05-06
- Finding
  - Evidence: People received access to healthcare services and support including GP, opticians and psychologists.
  - Published: 2022-05-06
- Finding
  - Evidence: Alerts were made to the local authority safeguarding team and the CQC when allegations of abuse were made.
  - Published: 2022-05-06
- Finding
  - Evidence: Staff understood how to protect people from poor care and abuse and worked well with other agencies.
  - Published: 2022-05-06
- Finding
  - Evidence: Staff supported people to have their medicines as prescribed and were trained to support them individually.
  - Published: 2022-05-06
- **leadership** _(minor)_
  - Evidence: The provider was not aware of the guidance but demonstrated areas of the service that gave people good experiences.
  - Published: 2022-05-06
- **staff_training** _(minor)_
  - Evidence: a relative told us further skills were needed in the area of restrictive practices.
  - Published: 2022-05-06
- **medication_management** _(minor)_
  - Evidence: A medicines policy was available online for reference, however this did not cover certain aspects of care; for example when people were away from home with staff.
  - Published: 2022-05-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-06
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-05-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-06
- Finding
  - Using medicines safely
  - Published: 2022-05-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-06
- Finding
  - Staffing and recruitment
  - Published: 2022-05-06

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-06
- Finding
  - Working in partnership with others; duty of candour; engaging and involving people
  - Published: 2022-05-06
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-05-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1938622123

HomeCare Compass is an independent guide and is not affiliated with the CQC.