# Fairhope

*Operated by Fairhope Ltd.*

Fairhope is a CQC-regulated home-care agency in Wimborne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/03/2023

## Practical info

- Postcode: BH21 1NF
- Registered manager: Hope, Clare
- Local authority: Dorset
- Region: South West
- City: Wimborne
- Last CQC check: 22/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Accidents and incidents analysed to drive ongoing learning and reduce recurrence.
  - Published: 2023-03-22
- Finding
  - Evidence: Good working relationships with external health and social care professionals.
  - Published: 2023-03-22
- Finding
  - Evidence: Positive culture of openness; registered manager approachable and responsive to concerns.
  - Published: 2023-03-22
- Finding
  - Evidence: Strong, stable staff team with many long-tenured employees; high staff morale and pride in the service.
  - Published: 2023-03-22
- Finding
  - Evidence: Safe recruitment practices with DBS checks, references, induction, shadow shifts, spot checks and supervisions.
  - Published: 2023-03-22
- Finding
  - Evidence: Detailed, regularly updated risk assessments including environmental assessments tailored to each person.
  - Published: 2023-03-22
- Finding
  - Evidence: Robust infection prevention and control procedures with sufficient PPE and monitored hand hygiene compliance.
  - Published: 2023-03-22
- Finding
  - Evidence: Medicines managed safely with trained staff, competency assessments, monthly MAR checks and clear GP/pharmacist-led change processes.
  - Published: 2023-03-22
- Finding
  - Evidence: People and relatives consistently reported feeling safe; staff described as caring, pleasant and dedicated.
  - Published: 2023-03-22
- **communication_with_families** _(minor)_
  - Evidence: Results and actions taken from the surveys were not always communicated to people using the service.
  - Published: 2023-03-22
- **governance** _(minor)_
  - Evidence: it was not always clear how the service continuously improved. The registered manager immediately sought to develop the systems to ensure they evidenced the improvements they made
  - Published: 2023-03-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-22
- Finding
  - Using medicines safely
  - Published: 2023-03-22
- Finding
  - Staffing and recruitment
  - Published: 2023-03-22
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-22

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-03-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1938609172

HomeCare Compass is an independent guide and is not affiliated with the CQC.