# GN Wellsprings Care Services Ltd

GN Wellsprings Care Services Ltd is a CQC-regulated home-care agency in Rugby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/05/2019

## Practical info

- Postcode: CV21 2PN
- Registered manager: Wanjohi, Veronica
- Local authority: Warwickshire
- Region: West Midlands
- City: Rugby
- Last CQC check: 09/May/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong quality assurance including unannounced spot checks, formal surveys and regular informal feedback
  - Published: 2020-01-29
- Finding
  - Evidence: Flexible, responsive service accommodating changes in routines, appointments and evolving care needs
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines support managed safely with person-specific MAR training for each individual's care team
  - Published: 2020-01-29
- Finding
  - Evidence: Effective communication culture across staff, management, people and families, with out-of-hours on-call support
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager and team leader regularly on the care rota, maintaining hands-on oversight and understanding of frontline practice
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans written from the individual's perspective, capturing preferences, likes, dislikes and outcomes
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment process including DBS checks, reference checks, and behavioural assessment during induction
  - Published: 2020-01-29
- Finding
  - Evidence: Regular, consistent teams of support workers allocated to each person, fostering strong relationships and continuity of care
  - Published: 2020-01-29
- Finding
  - Evidence: Open and honest registered manager who provided care themselves, maintaining visibility with people and families.
  - Published: 2019-05-09
- Finding
  - Evidence: Strong person-centred approach with keyworker system helping staff know people's individual routines and preferences.
  - Published: 2019-05-09
- Finding
  - Evidence: Electronic call monitoring trialled to ensure care calls completed on time with office alerts for missed log-ins.
  - Published: 2019-05-09
- Finding
  - Evidence: Effective governance including monthly accident/incident reviews, quality assurance audits, and annual care plan reviews.
  - Published: 2019-05-09
- Finding
  - Evidence: Robust recruitment process including DBS checks and references obtained before staff started work.
  - Published: 2019-05-09
- Finding
  - Evidence: Staff were knowledgeable, caring and respectful, promoting people's dignity, privacy and independence.
  - Published: 2019-05-09
- Finding
  - Evidence: Safe medicines management with trained staff, competency assessments, and MAR records checked by the registered manager.
  - Published: 2019-05-09
- Finding
  - Evidence: Consistent staff allocated to the same people at regular times, relatives confirmed family members always received visits from consistent staff at the times arranged.
  - Published: 2019-05-09
- **governance** _(minor)_
  - Evidence: A recommendation for the registered manager was to consider steps to safeguard people's important information from being accessed unlawfully.
  - Published: 2019-05-09
- **record_keeping** _(minor)_
  - Evidence: when changes happened, records were not always updated quickly enough.
  - Published: 2019-05-09
- **care_planning** _(moderate)_
  - Evidence: risks around people's mobility were not always updated when changes had occurred. For one person who needed to be hoisted, there was no information about the type of equipment, the right slings
  - Published: 2019-05-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1933640460

HomeCare Compass is an independent guide and is not affiliated with the CQC.