# Home Instead Durham

*Operated by Archie Care Limited.*

Home Instead Durham is a CQC-regulated home-care agency in Durham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 17/11/2023

## Practical info

- Postcode: DH1 5EJ
- Registered manager: Armstrong, Helen
- Local authority: County Durham
- Region: North East
- City: Durham
- Last CQC check: 17/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views
  - Published: 2023-11-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-11-17

### Other

- Finding
  - Evidence: Excellent partnership working with external professionals, one of whom said 'the Home Instead model should be adopted by all care agencies'
  - Published: 2023-11-17
- Finding
  - Evidence: Highly motivated and engaged workforce with staff describing the service as unlike any other they had worked for
  - Published: 2023-11-17
- Finding
  - Evidence: Safe medicines management, robust safeguarding systems, and proactive risk management including financial scam awareness advice
  - Published: 2023-11-17
- Finding
  - Evidence: Effective governance systems with audits, regular feedback surveys, and transparent communication when things go wrong
  - Published: 2023-11-17
- Finding
  - Evidence: Strong community engagement including 'Be a Santa to a Senior' scheme and community activity guides to combat loneliness
  - Published: 2023-11-17
- Finding
  - Evidence: Outstanding leadership driving innovation including dementia research participation, public dementia training workshops, and Memory Café
  - Published: 2023-11-17
- Finding
  - Evidence: Exceptionally person-centred culture with staff matched to clients based on hobbies and preferences, fostering trust and dignity
  - Published: 2023-11-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-11-17
- Finding
  - Using medicines safely
  - Published: 2023-11-17
- Finding
  - Staffing and recruitment
  - Published: 2023-11-17
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-11-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-17

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-11-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-11-17
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-11-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1924959828

HomeCare Compass is an independent guide and is not affiliated with the CQC.