# St Anne's Community Services- South Tyneside

*Operated by St Anne's Community Services.*

St Anne's Community Services- South Tyneside is a CQC-regulated home-care agency in Boldon Colliery.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/09/2023

## Practical info

- Postcode: NE35 9PF
- Registered manager: Hodgson, Lindsay-Marie
- Local authority: South Tyneside
- Region: North East
- City: Boldon Colliery
- Last CQC check: 13/Sep/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Accidents and incidents fully investigated with outcomes used to improve care and learning shared with the staff team.
  - Published: 2023-09-13
- Finding
  - Evidence: IPC policies updated to reflect COVID-19 guidance with sufficient PPE supplies and staff training.
  - Published: 2023-09-13
- Finding
  - Evidence: Regular audits covering supervisions, care plans, environmental risk assessments, rostering and welfare checks conducted monthly.
  - Published: 2023-09-13
- Finding
  - Evidence: Service worked alongside organisations such as the Downs Syndrome Association to support people with jobs, community access and independent living.
  - Published: 2023-09-13
- Finding
  - Evidence: Strong focus on continuous learning, improvement and best practice, evidenced by award wins including Leader of the Year 2023 and Team of the Year 2023.
  - Published: 2023-09-13
- Finding
  - Evidence: Extremely positive staff culture with long-standing staff relationships building continuity of care for people.
  - Published: 2023-09-13
- Finding
  - Evidence: Positive behaviour support plans developed to provide staff with least restrictive guidance for people who display anxious or distressed behaviours.
  - Published: 2023-09-13
- Finding
  - Evidence: Medicines managed safely with regular manager checks and staff competency assessments in line with national best practice.
  - Published: 2023-09-13
- Finding
  - Evidence: Staff safely recruited with appropriate pre-employment checks including DBS and references; staffing levels regularly reviewed against people's support needs.
  - Published: 2023-09-13
- Finding
  - Evidence: A staff recognition scheme was in place and team meetings included regulatory education such as CQC Regulation 9.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life wishes were recorded in care records.
  - Published: 2021-10-30
- Finding
  - Evidence: Provider notified CQC of all significant events in line with legal responsibilities.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff felt supported and valued by management; managers described as approachable and responsive.
  - Published: 2021-10-30
- Finding
  - Evidence: Mental Capacity Act documentation was in place and staff demonstrated good understanding of MCA principles.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong focus on independence, social inclusion and community participation, including supported employment and advocacy roles.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans were co-produced with people and regularly reviewed, with involvement from healthcare professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Medication administration was safe with secure storage and accurate records of receipt, administration and disposal.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment checks including DBS, references and proof of identity were in place for all new staff.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well cared for, with positive feedback about staff kindness, compassion and dignity.
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-13
- Finding
  - Using medicines safely
  - Published: 2023-09-13
- Finding
  - Staffing and recruitment
  - Published: 2023-09-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-13

### well_led

- Finding
  - Working in partnership with others and continuous learning and improving care
  - Published: 2023-09-13
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-09-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-09-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1924682562

HomeCare Compass is an independent guide and is not affiliated with the CQC.