# Human Support Group Limited - Whitehaven

*Operated by The Human Support Group Limited.*

Human Support Group Limited - Whitehaven is a CQC-regulated home-care agency in Whitehaven.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/06/2023

## Practical info

- Postcode: CA28 8YU
- Registered manager: Ross, Debbie
- Local authority: Cumberland
- Region: North West
- City: Whitehaven
- Last CQC check: 08/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives were involved meaningfully in care reviews and feedback was used to drive improvement.
  - Published: 2023-06-08
- Finding
  - Evidence: Service worked transparently and collaboratively with partner organisations.
  - Published: 2023-06-08
- Finding
  - Evidence: Provider had quality assurance systems and the registered manager was responsive to feedback and committed to improvement.
  - Published: 2023-06-08
- Finding
  - Evidence: Infection prevention and control systems were in place and staff consistently wore PPE.
  - Published: 2023-06-08
- Finding
  - Evidence: Effective safeguarding systems in place; registered manager worked collaboratively with the local authority on safeguarding enquiries.
  - Published: 2023-06-08
- Finding
  - Evidence: Staff followed safe recruitment processes and were knowledgeable about risks to people.
  - Published: 2023-06-08
- Finding
  - Evidence: People felt safe and confident with staff supporting them; staffing levels were sufficient to meet people's needs safely.
  - Published: 2023-06-08
- **incident_learning** _(minor)_
  - Evidence: Staff told us they did not always receive updates when they raised concerns about people to inform their practice and development.
  - Published: 2023-06-08
- **staff_training** _(minor)_
  - Evidence: Staff had not always received comprehensive training in learning disabilities and autism to prepare them for providing this support.
  - Published: 2023-06-08
- **medication_management** _(moderate)_
  - Evidence: We were not always assured that people's medicines were being administered as prescribed. For example, where people needed medicines to be given prior to or with food.
  - Published: 2023-06-08
- **care_planning** _(moderate)_
  - Evidence: Information about risks associated with people's health conditions was not always well recorded to identify when concerns may occur and guide staff in how to respond.
  - Published: 2023-06-08
- **record_keeping** _(moderate)_
  - Evidence: People were at increased risk as care records were not always sufficiently detailed or up to date.
  - Published: 2023-06-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-08
- Finding
  - Using medicines safely
  - Published: 2023-06-08
- Finding
  - Staffing and recruitment
  - Published: 2023-06-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-08
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-06-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1921487957

HomeCare Compass is an independent guide and is not affiliated with the CQC.