# Gentle Hands Care Agency Ltd

Gentle Hands Care Agency Ltd is a CQC-regulated home-care agency in Barnet.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/02/2020

## Practical info

- Postcode: EN5 4DL
- Registered manager: Anyanwu, Oluchi
- Local authority: Barnet
- Region: London
- City: Barnet
- Last CQC check: 26/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Cultural and religious awareness
  - Published: 2020-01-29
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2020-01-29

### effective

- Finding
  - Mental Capacity Act / consent
  - Published: 2020-01-29
- Finding
  - Staff supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Staff training (Regulation 18)
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: People supported to maintain relationships, avoid social isolation and pursue personalised activities
  - Published: 2020-02-26
- Finding
  - Evidence: Positive feedback from relatives and people using the service, with high satisfaction rates
  - Published: 2020-02-26
- Finding
  - Evidence: Well-led improvement from 'Requires Improvement' at last inspection to 'Good', with robust quality assurance processes
  - Published: 2020-02-26
- Finding
  - Evidence: Effective partnership working with health and social care professionals including GPs and mental health teams
  - Published: 2020-02-26
- Finding
  - Evidence: Strong person-centred culture respecting cultural, religious, dietary and communication needs
  - Published: 2020-02-26
- Finding
  - Evidence: Staff received regular supervision, spot checks, induction and refresher training including Care Certificate
  - Published: 2020-02-26
- Finding
  - Evidence: Medicines stored and administered safely with monthly stock checks and annual competency assessments
  - Published: 2020-02-26
- Finding
  - Evidence: Safe recruitment practices with all relevant checks and references obtained prior to start
  - Published: 2020-02-26
- Finding
  - Evidence: Comprehensive, up-to-date and personalised care plans with one-page profiles
  - Published: 2020-02-26
- Finding
  - Evidence: Consistent staffing with long-serving care workers providing continuity of care for people
  - Published: 2020-02-26
- **end_of_life_care** _(minor)_
  - Evidence: Staff had access to end of life care training but had not completed the training at the time of the inspection.
  - Published: 2020-02-26
- **complaints_handling** _(minor)_
  - Evidence: the final outcome was not always recorded in an accessible way, and there was no management oversight of trends.
  - Published: 2020-02-26
- **safeguarding** _(moderate)_
  - Evidence: We found one recent safeguarding concern that had not been notified to CQC, this was an oversight by the registered manager.
  - Published: 2020-02-26
- **incident_learning** _(minor)_
  - Evidence: the outcome and learning were not always recorded from events, although the registered manager could tell us of the learning that had taken place.
  - Published: 2020-02-26
- Finding
  - Evidence: Fire safety, gas, electricity and infection control were well managed at the supported living scheme
  - Published: 2020-01-29
- Finding
  - Evidence: Relatives were very positive about the responsiveness of the registered manager and deputy manager
  - Published: 2020-01-29

### responsive

- Finding
  - Activities and stimulation at supported living scheme
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning (Regulation 9)
  - Published: 2020-01-29

### safe

- Finding
  - Medicines administration
  - Published: 2020-01-29
- Finding
  - Safe recruitment practices
  - Published: 2020-01-29
- Finding
  - Risk assessments and safe care and treatment (Regulation 12)
  - Published: 2020-01-29
- Finding
  - Safeguarding adults from abuse
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership responsiveness and staff engagement
  - Published: 2020-01-29
- Finding
  - Governance and quality assurance systems (Regulation 17)
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1921120592

HomeCare Compass is an independent guide and is not affiliated with the CQC.