# Avenues South East Services (ASES)

*Operated by Avenues South East.*

Avenues South East Services (ASES) is a CQC-regulated home-care agency in West Malling.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Outstanding |
| Effective | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 19/11/2022

## Practical info

- Postcode: ME19 6DZ
- Registered manager: Taylor, Hayley
- Local authority: Kent
- Region: South East
- City: West Malling
- Last CQC check: 19/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: In-house Positive Behaviour Support team achieving significant reductions in incidents and restrictive practices across complex caseloads.
  - Published: 2022-11-19
- Finding
  - Evidence: Provider increased staff pay ahead of schedule in response to cost-of-living pressures and raised mileage rates, demonstrating commitment to workforce welfare.
  - Published: 2022-11-19
- Finding
  - Evidence: People actively involved in recruiting their own staff, directing their own care reviews, and participating in equality steering groups.
  - Published: 2022-11-19
- Finding
  - Evidence: Strong open culture championing diversity, staff wellbeing, whistleblowing, and continuous learning including proactive adoption of Oliver McGowan training before it became mandatory.
  - Published: 2022-11-19
- Finding
  - Evidence: Exceptionally robust governance framework with high-quality audits, transparent action planning, and business continuity exercises shared across the organisation.
  - Published: 2022-11-19
- Finding
  - Evidence: Proactive and creative partnership working with NHS, ambulance services, learning disability nurses and specialist organisations to achieve superior health outcomes for autistic people.
  - Published: 2022-11-19
- Finding
  - Evidence: Outstanding person-centred care with highly individualised support plans, bespoke communication strategies, and assistive technology tailored to each person's sensory and autism-related needs.
  - Published: 2022-11-19
- Finding
  - Evidence: Exceptional positive risk-taking enabling people formerly in institutional settings to live independently in the community, with dramatic reductions in restraint and antipsychotic medication use.
  - Published: 2022-11-19
- **consent_capacity** _(minor)_
  - Evidence: we found that one of the 22 settings under the registration, was missing some MCA assessments. This was due to a manager leaving the setting without completing a piece of work.
  - Published: 2022-11-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1921107882

HomeCare Compass is an independent guide and is not affiliated with the CQC.