# BoJo Care Services Ltd

*Operated by Bojo Care Services Ltd.*

BoJo Care Services Ltd is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/05/2023

## Practical info

- Postcode: M18 7JD
- Registered manager: Malpas, Sonia
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 04/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive person-centred culture with people and relatives providing consistently good feedback about the service.
  - Published: 2023-05-04
- Finding
  - Evidence: Staff worked closely with external health and social care professionals including district nurses, GPs and social workers.
  - Published: 2023-05-04
- Finding
  - Evidence: Effective safeguarding systems in place with no current concerns at time of inspection.
  - Published: 2023-05-04
- Finding
  - Evidence: People and relatives reported consistent staffing and mostly punctual visits following implementation of a new staff rota system.
  - Published: 2023-05-04
- Finding
  - Evidence: Improved governance framework implemented with weekly auditing protocols for medicines administration records, daily notes and monitoring charts.
  - Published: 2023-05-04
- Finding
  - Evidence: Staff received good levels of support, training, supervision and induction including the Care Certificate for new staff.
  - Published: 2023-05-04
- Finding
  - Evidence: Medicines were administered safely with staff trained and completing competency assessments.
  - Published: 2023-05-04
- Finding
  - Evidence: Risks to people's health and safety were assessed and regularly reviewed with individual and environmental risk assessments in place.
  - Published: 2023-05-04
- **communication_with_families** _(minor)_
  - Evidence: Previously the registered manager told us they sent people and their relative's newsletters...however these had not been sent out for several months
  - Published: 2023-05-04
- **staff_competency** _(minor)_
  - Evidence: Some of the staff are very good, the younger ones [care workers] are not, they don't know what they're doing and they often don't do the things that they should.
  - Published: 2023-05-04
- **governance** _(moderate)_
  - Evidence: At the last inspection, there was a lack of proper oversight of the service, policies were not followed and auditing and checking processes were not sufficiently robust. This was a breach of Regulation 17
  - Published: 2023-05-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1921056762

HomeCare Compass is an independent guide and is not affiliated with the CQC.