# A PL+US Caring Service

*Operated by Mrs Lesley Wheeler.*

A PL+US Caring Service is a CQC-regulated home-care agency in Witham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/11/2023

## Practical info

- Postcode: CM8 1BA
- Local authority: Essex
- Region: East
- City: Witham
- Last CQC check: 03/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People supported to maintain independence and make their own decisions, with MCA principles applied in practice.
  - Published: 2023-11-03
- Finding
  - Evidence: Care plans were person-centred and regularly reviewed when needs changed.
  - Published: 2023-11-03
- Finding
  - Evidence: Positive staff culture with staff feeling well supported, with access to counselling and regular communications via newsletters.
  - Published: 2023-11-03
- Finding
  - Evidence: Strong partnership working with health and social care professionals, with positive feedback from professionals.
  - Published: 2023-11-03
- Finding
  - Evidence: Lessons learned from incidents shared across the team to improve practice.
  - Published: 2023-11-03
- Finding
  - Evidence: Good infection prevention and control practices observed and confirmed by people and families.
  - Published: 2023-11-03
- Finding
  - Evidence: Medicines administered safely by trained staff with regular audits and unannounced competency spot checks.
  - Published: 2023-11-03
- Finding
  - Evidence: Safe recruitment procedures followed including DBS checks.
  - Published: 2023-11-03
- Finding
  - Evidence: Effective safeguarding systems in place with staff and management demonstrating clear knowledge of reporting responsibilities.
  - Published: 2023-11-03
- Finding
  - Evidence: People and family members were consistently positive about the kindness, reliability and skill of staff.
  - Published: 2023-11-03
- **medication_management** _(minor)_
  - Evidence: The MAR for the use of creams was not being used but information was recorded in the daily notes.
  - Published: 2023-11-03
- **person_centred_care** _(minor)_
  - Evidence: People's protected characteristics under the Equalities Act 2010, such as gender, religion, sexual orientation, and ethnicity were not always identified as part of a person's assessment.
  - Published: 2023-11-03
- **governance** _(moderate)_
  - Evidence: The audits of medicine records, care plans, daily notes and staff training were a mixture of paper based and electronic. This made it difficult to have an overview of all aspects of the service.
  - Published: 2023-11-03
- **supervision_appraisal** _(minor)_
  - Evidence: formal recorded 1/1 supervision with staff was not always completed on a regular basis.
  - Published: 2023-11-03
- **record_keeping** _(moderate)_
  - Evidence: recording and information systems were not always organised in a way to ensure the effective oversight of the service.
  - Published: 2023-11-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1916707562

HomeCare Compass is an independent guide and is not affiliated with the CQC.