# Mediline Supported Living Greater Manchester

*Operated by Mediline Supported Living Limited.*

Mediline Supported Living Greater Manchester is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/08/2019

## Practical info

- Postcode: M19 2TF
- Registered manager: Ormerod, Sharon
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 13/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement of people and families
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred support
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and healthcare access
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff felt supported through supervision, appraisals, training opportunities, and a package of staff benefits recognising their dedication.
  - Published: 2021-10-30
- Finding
  - Evidence: The service actively supported people's independence, involvement in decisions, and access to healthcare professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Emergency contingency plans, DBS checks, and robust recruitment procedures were in place to keep people safe.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance included weekly spot checks, bi-monthly service audits, surveys, and regular meetings disseminating information to all staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated genuine care and rapport with people, supporting dignity, independence and participation in a wide range of activities.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were handled promptly and used as learning opportunities; all complaints in 2015 and 2016 were resolved in a timely manner.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans including 'This is me' documentation, easy read formats, and pictorial communication methods were used effectively.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding procedures were in place and staff demonstrated awareness of whistleblowing and reporting responsibilities.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were well-trained, including Care Certificate standards, manual handling, food hygiene, first aid and medication awareness, with many working towards or holding diploma qualifications.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and expressed high satisfaction with staff, with comments such as 'I feel very safe' and 'The staff are all very good'.
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: 54% of relatives felt that staff listened to what they had to say and that 62% felt they were involved in making choices over their family members support.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: some people had not been assessed for having window restrictors in place.
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: The registered manager had not sent the Commission notifications as they are legally obliged to.
  - Published: 2021-10-30
- **medication_management** _(moderate)_
  - Evidence: one member of staff...took both people's medicines to them...there was a risk that people could get the wrong prescribed medicine by accident.
  - Published: 2021-10-30

### responsive

- Finding
  - Activities and community engagement
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Risk assessments and incident monitoring
  - Published: 2021-10-30
- Finding
  - Safeguarding procedures
  - Published: 2021-10-30
- Finding
  - Medicines administration and storage
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and staff support
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance systems
  - Published: 2021-10-30
- Finding
  - Regulatory notifications to CQC
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-191191085

HomeCare Compass is an independent guide and is not affiliated with the CQC.