# Bluebird Care (Barnet)

*Operated by KLEJ Ltd.*

Bluebird Care (Barnet) is a CQC-regulated home-care agency in Edgware.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/11/2023

## Practical info

- Postcode: HA8 9QW
- Local authority: Barnet
- Region: London
- City: Edgware
- Last CQC check: 07/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider actively engaged with the local community, including employing people with a learning disability to help advertise the service.
  - Published: 2023-11-07
- Finding
  - Evidence: People and relatives were consistently positive, with almost all saying they would recommend the service.
  - Published: 2023-11-07
- Finding
  - Evidence: Innovative initiatives such as personalised photo books and digital rostering systems to enhance person-centred care.
  - Published: 2023-11-07
- Finding
  - Evidence: Effective partnership working with district nurses, GPs, and occupational therapists to deliver joined-up care.
  - Published: 2023-11-07
- Finding
  - Evidence: Provider demonstrated commitment to equality and diversity, including appointment of an equality & diversity lead and an LGBT+ lead.
  - Published: 2023-11-07
- Finding
  - Evidence: Strong complaint handling processes with timely responses and periodic review for service learning.
  - Published: 2023-11-07
- Finding
  - Evidence: Regular supervisions, competency checks, and unannounced spot checks supported staff performance and well-being.
  - Published: 2023-11-07
- Finding
  - Evidence: Staff received a wide range of training including dementia awareness, MCA, safeguarding, infection control, and dignity in care, with regular refreshers.
  - Published: 2023-11-07
- Finding
  - Evidence: Robust medicines support processes including digital records, competency assessments, and regular audits by management.
  - Published: 2023-11-07
- Finding
  - Evidence: People felt safe and staff treated them with dignity and respect; most people were visited by familiar, consistent staff who knew their care needs.
  - Published: 2023-11-07
- **governance** _(moderate)_
  - Evidence: There was no registered manager in post at the time of the inspection, but the provider was recruiting to this position.
  - Published: 2023-11-07
- **communication_with_families** _(minor)_
  - Evidence: Two people said this could be difficult sometimes when staff did not speak much English.
  - Published: 2023-11-07
- **staff_competency** _(minor)_
  - Evidence: Some relatives felt some staff might need more training. A relative reported instances when they felt staff had not always been effective.
  - Published: 2023-11-07
- **consent_capacity** _(minor)_
  - Evidence: One person's plan did not clearly record how this was agreed with them and we discussed this with the manager so they could correct this.
  - Published: 2023-11-07
- **medication_management** _(minor)_
  - Evidence: We saw one person's records were not always clear about when they should take some 'when required' medicine.
  - Published: 2023-11-07
- **care_planning** _(minor)_
  - Evidence: One person's plan needed more detail for staff on signs they may be becoming unwell due to their health condition.
  - Published: 2023-11-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1899016533

HomeCare Compass is an independent guide and is not affiliated with the CQC.