# Guardian Homecare (Basildon)

*Operated by Guardian Homecare UK Ltd.*

Guardian Homecare (Basildon) is a CQC-regulated home-care agency in Basildon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SS13 3DU
- Registered manager: Thompson, Wendy
- Local authority: Essex
- Region: East
- City: Basildon
- Last CQC check: 15/Aug/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider worked in partnership with health and social care professionals including local authority and healthcare services.
  - Published: 2023-04-13
- Finding
  - Evidence: The supported living accommodation had sufficient staffing including one-to-one support for activities.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff received training in infection prevention control and were provided with appropriate PPE.
  - Published: 2023-04-13
- Finding
  - Evidence: Safe and effective recruitment procedures were followed with all relevant pre-employment checks completed.
  - Published: 2023-04-13
- Finding
  - Evidence: The service managed incidents well; lessons learned were shared at team meetings and used to improve care.
  - Published: 2023-04-13
- Finding
  - Evidence: Risk assessments were reviewed and remained up to date to meet people's needs and reduce risks.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff supported people to make decisions and communicated with people in ways that met their needs.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff understood how to protect people from poor care and abuse and knew how to recognise and report concerns.
  - Published: 2023-04-13
- **communication_with_families** _(moderate)_
  - Evidence: Not all people or those acting on their behalf felt the service's communication arrangements were effective. One person told us, 'I would give them a 5/10.'
  - Published: 2023-04-13
- **record_keeping** _(minor)_
  - Evidence: a daily catheter care record for one person was not in place.
  - Published: 2023-04-13
- **record_keeping** _(moderate)_
  - Evidence: People's medicines records were not always collected regularly from people's homes and this meant the management team were not able to review them.
  - Published: 2023-04-13
- **missed_or_late_visits** _(moderate)_
  - Evidence: Our analysis identified 25% of people's care visits lasted less than half the agreed duration. There were 186 pairs of calls where staff had logged in at 2 locations simultaneously.
  - Published: 2023-04-13
- **governance** _(critical)_
  - Evidence: Call time audits did not identify the shortfalls we identified at this inspection. The current system was unable to identify the shortfalls identified at this inspection.
  - Published: 2023-04-13
- **medication_management** _(moderate)_
  - Evidence: gaps were identified on the MAR chart and staff were unable to clarify why there were gaps.
  - Published: 2023-04-13
- **medication_management** _(critical)_
  - Evidence: A PRN medication had been administered frequently. This was not in line with the prescriber's instructions, placing the person at potential risk of harm.
  - Published: 2023-04-13
- **medication_management** _(critical)_
  - Evidence: Medicines were not stored securely. Medicines were kept unlocked, in a kitchen cupboard.
  - Published: 2023-04-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-13
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-13
- Finding
  - Staffing and recruitment
  - Published: 2023-04-13
- Finding
  - Using medicines safely
  - Published: 2023-04-13

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-04-13
- Finding
  - How the provider understands and acts on the duty of candour; Promoting a positive culture
  - Published: 2023-04-13
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-04-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1888400174

HomeCare Compass is an independent guide and is not affiliated with the CQC.