# Arriva Care Services Limited

Arriva Care Services Limited is a CQC-regulated home-care agency in Gloucester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2023

## Practical info

- Postcode: GL2 5FW
- Local authority: Gloucestershire
- Region: South West
- City: Gloucester
- Last CQC check: 11/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt valued, supported and well-informed through regular meetings and newsletters
  - Published: 2023-05-11
- Finding
  - Evidence: Positive partnership working with healthcare professionals and transparent duty of candour approach
  - Published: 2023-05-11
- Finding
  - Evidence: Robust governance including daily/weekly audits, spot checks, and on-the-spot monitoring forms
  - Published: 2023-05-11
- Finding
  - Evidence: Person-centred culture with people involved in staff recruitment interviews and service development
  - Published: 2023-05-11
- Finding
  - Evidence: Effective out-of-hours management support available to staff, relatives and people at all times
  - Published: 2023-05-11
- Finding
  - Evidence: Strong safeguarding culture with staff confident in reporting concerns and up-to-date policies
  - Published: 2023-05-11
- Finding
  - Evidence: Consistent staffing with no agency staff use, ensuring people received care from staff who knew them well
  - Published: 2023-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1887389296

HomeCare Compass is an independent guide and is not affiliated with the CQC.