# Rosie Nightingale Homecare

*Operated by RNHS Limited.*

Rosie Nightingale Homecare is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/11/2018

## Practical info

- Postcode: BL1 4QZ
- Registered manager: Limbada, Rashid
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 23/Nov/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staffing levels actively managed; new referrals only accepted when sufficient staff available to meet needs safely
  - Published: 2021-10-30
- Finding
  - Evidence: Approachable registered manager who conducted home visits to people using the service
  - Published: 2021-10-30
- Finding
  - Evidence: Regular quality audits including medication audits and field observations using a structured observation form
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care planning embedding equality and human rights, with most people supported by no more than two staff members
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive communication with relatives including those living abroad, providing regular updates on care
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough staff induction aligned with Care Certificate standards, with regular supervision every 2-3 months and annual appraisals
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic 'People Planner' scheduling system enabling real-time updates to reduce missed or late visits
  - Published: 2021-10-30
- Finding
  - Evidence: Strong safeguarding culture with up-to-date policies, trained staff, and clear whistleblowing procedures
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medicines management with correctly completed MAR charts, regular competency checks, and trained staff
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive, well-organised care and support records including detailed risk assessments and person-centred care plans
  - Published: 2021-10-30
- Finding
  - Evidence: Technology-enabled communication via secure social media app keeping staff informed in real time.
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive partnership working with commissioning authority, pharmacy teams, and registered managers forum.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong leadership with registered manager praised by people, relatives and staff; clear values embedded across the service.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective governance and auditing systems including call log reviews and a bonus scheme incentivising full visit completion.
  - Published: 2021-10-30
- Finding
  - Evidence: Responsive end of life care with individually tailored training and coordinated multi-agency support.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans reflecting cultural, religious and communication needs, meeting the Accessible Information Standard.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff praised for being caring, kind, and going above and beyond, including supporting people with isolation and emotional wellbeing.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices with full DBS checks and required documentation in all reviewed staff files.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines managed safely with regular spot checks, audits, and innovative variable-dose recording system shared with the local authority.
  - Published: 2021-10-30
- Finding
  - Evidence: Safeguarding policies and procedures were robust and staff could identify and raise concerns appropriately.
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: The agency had responded and could describe what they had done...This had not been fully communicated back to the staff.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1883894105

HomeCare Compass is an independent guide and is not affiliated with the CQC.